Rental Options FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

Can I use a digital receiver that I didn't purchase from Cogeco?

Only receivers from authorized retailers can be activated on the Cogeco system.

If you buy a previously owned Cogeco receiver, it can probably be activated on your account. Cogeco reserves the right to refuse the activation of a terminal, if the terminal does not respect current company standards.

It is always recommended to call us with the serial number of a receiver before purchasing it. This way, we can verify it was a purchased receiver and not an unreturned rental.

We also advise the current owner of the receiver to call our Customer Service to remove it from his file and make sure it is a purchase and not a rental receiver.

Was this information helpful?

Select: Yes, Somewhat, No

Tell us how we can improve this information:

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

“Highest Customer Satisfaction” award

Learn More
Select the type of TV service you have
Digital TV

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!
TiVoMD Service

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.