My Mix Package FAQ

Find the answers to all of your questions about TiVo as well as support videos and helpful user guides

This section is specific to the TiVo® Service equipment

Change to the regular TV equipment Not sure of the equipment you have

Can I change to another TV package by using the Channel Selector?

The Channel Selector allows you to change your existing channel selection, but does not allow you to make changes to your package.

For any changes to your service (e.g. adding additional channels or changing packages), please visit our Digital Packages section and contact Customer Service.

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Select the type of TV service you have
Digital TV

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!
TiVoMD Service

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.