DVR Recording FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have
Your i-Guide in HD

Why is the image of some recorded programs composed of little squares?

This is known as pixelation and it is usually when there is a problem with the digital signal.

  • Check each cable to ensure they are tightly fastened and make sure your equipment is connected in the following order: Cable outlet to your digital receiver and the receiver to your television.
  • If the cable line has been damaged, this can also cause a signal issue. In this case, you will need to change the cable.

If the problem persists after these checks, please note the following information:

  • The channels affected by this problem.
  • The frequency at which the pixelation is observed.
  • If the problem is most frequently observed at certain times of the day.

After collecting this information, please call our Technical Support team. If necessary, an appointment with a technician will be scheduled.

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