Wi-Fi Equipment FAQ

Why is my Wi-Fi speed slower than my wired connection, and is there anything I can do to strengthen my Wi-Fi signal strength?

Speeds over a Wi-Fi connection will almost always be slower than a wired connection. This can be due to a combination of factors. If you're experiencing slower-than-expected speeds, here are a few factors to consider, and what you can do about them:

- There could be an issue with the channel over which the Wi-Fi modem is transmitting. Try changing the channel of your Wi-Fi modem.

- You may be using an older Wi-Fi device, which isn't capable of the speeds available with our latest Wi-Fi modems. To determine the speed capabilities of your Wi-Fi devices, have a look at the documentation that came with each device.

- There may be a lot of devices using your Wi-Fi network concurrently. Each device that connects to the networks uses a portion of the available bandwidth. Try disconnecting the devices that don't need to be connected right now.

About intermittent connectivity:

If all of your devices are experiencing intermittent connectivity, it's most likely an issue with your Wi-Fi modem's settings and/or location.

However, if only certain devices are experiencing intermittent connectivity, it's most likely a problem with an individual device or a placement issue. Try consulting the manufacturer of the device that's receiving the weak signal.

Sometimes, interference can cause intermittent or weak connectivity. Here are a few things you can try:

- Change the channel over which your Wi-Fi modem broadcasts.

- Ensure that the Wi-Fi modem is in as central of a location as possible, since the placement of the Wi-Fi modem can also contribute to intermittent or weak signals.

- Ensure that the modem is placed away from other electrical devices or appliances. Common sources of interference include portable phones, microwaves and electrical panels. Also, objects or obstructions between the modem and wireless devices, such as metal or concrete walls, large metal appliances, metal cabinets or aquariums, can also cause interference.

Unplug your router, wait for 10 seconds, then plug it back in.

If after taking the steps above, you are still experiencing poor signal strength from your Wi-Fi modem, contact technical support.

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