Configure your Email FAQ

How do I set up an email account (POP or IMAP)?

You can use any email software with our High Speed Internet service. You can also retrieve email on your tablet or smart phone.

Differences between POP and IMAP protocols

IMAP (Internet Messaged Access Protocol) and POP (Post Office Protocol) are two different message access protocols. Cogeco supports both protocols but recommends using IMAP.

Main features:

POP: Downloads emails from a server for permanent local storage on a computer or other device.

IMAP: Leaves emails on the server. IMAP allows you to use different computers/devices to check your emails. Your emails will always be synchronized and will instantly appear in your webmail inbox no matter which device you use.

Cogeco ports and email servers



Incoming mail server (IMAP)
IMAP Server:
Port: 993
User Name:Enter your Cogeco email address (example:
Password:Your password
Email Address:Your e-mail address (example:

Outgoing mail server (SMTP)
Outgoing SMTP Server:
Port: 465
Password:Your password

Incoming mail server (POP)
POP Server:
Port: 995
User Name: Enter your Cogeco email address (example:
Password: Your password
Email Address: Your e-mail address: (ex:

Outgoing mail server (SMTP)
Outgoing SMTP Server:
Port: 465
User Name:
Password: Your password


How do I set up my email account?

For step-by-step instructions on setting up your email account, first select your software from the following list:

Creating a IMAP account for:

Creating a POP account for:

Note: When you set up your email account, most settings can be left as is.

If you are having trouble setting up your email account, feel free to contact our technical support team.

However, please note that we do only support the following software:

  • Microsoft Outlook Express
  • Windows Mail
  • Windows Live Mail
  • OS X Mail
  • Cogeco Webmail
  • Outlook 2011 for Mac
  • Mail Application Windows 8.0 and 8.1
  • Thunderbird
  • iPad/iPhone
  • App provided with Android


Was this information helpful?

Select: Yes, Somewhat, No

Tell us how we can improve this information:

“Highest Customer Satisfaction” award

Learn More
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.