Skip menu

Connection Problems FAQ

What do I do if I cannot connect one of my devices to my wireless network with a Cogeco Wireless Modem?

Please follow the steps bellow to connect devices to your wireless network:

  1. Check your default or Service Set Identifier (SSID) information to ensure that you are attempting to connect to the correct network and verify you are using the correct password.
  2. Make sure that your wireless connectivity is enabled on your device.
  3. If you are still unable to connect with your device, try accessing another wireless connection and see if the device is able to connect. If you are able to connect please contact our Technical Support for assistance.


Was this information helpful?

Select: Yes, Somewhat, No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.