Technical Questions FAQ

Why is my Internet connection slow?

The main factors that influence your service speed are:

  • High traffic on the site you want to access, or an unavailable site
  • An incorrectly configured firewall
  • A shared connection with other users on a local network
  • The use of a wireless modem or router
  • A full browser cache
  • Signal issues on the modem
  • Computer performance issues

You can always test your service speed.

If you have other questions about your service speed or you need help, contact our technical support.


Was this information helpful?

Select: Yes, Somewhat, No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centres

Learn More