Audio and Visual Problems FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

I have no picture on my screen.

Make sure your TV is turned to the correct input (as well as your VCR if the digital receiver is connected through it). You should also check to make sure all connections are secure. Lastly, make sure that the digital receiver is turned on and, if necessary, that the VCR is turned off.

If you still have no picture, try connecting the cable directly to the back of the TV to establish if you have a cable signal. Please call us for further troubleshooting.

Note: Try other channels within your subscription packages. If a significant number of channels are not being delivered, un-plug the receiver from the wall, wait 30 seconds and plug it back in. This will reset the receiver. If you have a second receiver, try swapping the receivers before calling for assistance.

If the problem is not resolved, please contact us for further troubleshooting.

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