Lights, Screens and Messages on the Receiver FAQ
What can I do when I get a “Not Authorized” message on my Cogeco Digital Receiver?
Sometimes your receiver forgets which channels are authorized on it after, for example, changing channels on your package.
First, ensure that all the cables are correctly and firmly plugged in.
If you are still experiencing problems, unplug your receiver and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the receiver back on.
If after performing these steps your receiver still displays "Not Authorized" on channels you should be receiving, contact our Technical Support team.