My Mix Package FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have
Your i-Guide in HD

Will the channel changes made with the Channel Selector be visible on my TV immediately?

The changes are made to your account immediately. Newly added channels should be available within moments of confirmation. If this is not the case, please try again in a few minutes. If the problem persists, please contact Customer Service.

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Select the type of TV service you have
Digital TV

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!
TiVoMD Service

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.