Service Interruption FAQ

This section is specific to the regular TV equipment

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Your i-Guide in HD

What do I do if the signal is intermittent?

If your signal is intermittent, please check the following:

  • Make sure the cables are properly connected.
  • Make sure all connections comply with COGECO standards.
  • Connect the cable directly to your TV. Sometimes, other equipment connected to the TV causes this kind of problem.
  • Check the Cogeco Outages page to see if there is an outage in your area.
  • If the problem persists, call our Technical Support Services to determine the cause of the problem.


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