Wi-Fi Equipment FAQ

Optimizing your home Wi-Fi network

Wired vs. Wi-Fi connections

A wired connection is the fastest and most reliable way to access the Internet, so we recommend using it when convenient.

Furthermore, using wired connections wherever possible, especially with devices that use a lot of bandwidth, such as Smart TVs and gaming consoles, is extra smart because it will improve your Wi-Fi connection on other devices.

Router location and coverage

The location of your router affects your signal and speed throughout your home. To optimize your network coverage here are few things to consider when setting up your equipment:

  • Select a central location or one where you use your Wi-Fi-enabled devices most often. This is because the distance from Wi-Fi equipment affects Wi-Fi performance and signal strength. Note that the size and layout of your home may also impact performance; meaning, wireless coverage may be limited in some areas in large or multiple-level homes.
  • Elevate the router on a table or stand. This maximizes its ability to broadcast a solid, dependable wireless signal.
  • Place your router out in the open. Avoiding closets, cabinets, house structures (such as concrete) and steering clear of other electronics can help avoid interference and signal obstruction.

A Cogeco technician will take these factors into account when determining the best possible location for your Wi-Fi equipment.

Wi-Fi network interference and signal obstruction

Since you're using radio waves to connect to the Internet over Wi-Fi, your surroundings can impact your home's Wi-Fi performance, including:

  • Wi-Fi devices that are turned on but not connected to your network
  • Older Wi-Fi devices (with Wi-Fi cards using protocols 802.11 a, b, g or n)
  • Baby monitors, microwave ovens and cordless phones (2.4GHz models)
  • Metal (steel construction materials, doors, etc.)
  • Concrete and brick
  • Glass (winterized windows, patio doors, aquariums, etc.)

TIP for solving interference problems: Keep your router away from large metal objects and electronics like microwave ovens, cordless phones and Bluetooth devices.

Wi-Fi network congestion in urban areas

Network congestion happens when there are several wireless networks in close proximity. That's why it's more likely to occur if you live in an apartment or condo.

Since Wi-Fi is shared across the same radio frequency, the radio band can become overloaded when many users are trying to watch videos and surf the Internet at the same time. This can result in slower speeds or service interruptions for everyone.

TIP for solving congestion problems: Try connecting to the 5Ghz band instead of the 2.4Ghz band.

Multiple Internet access points

If you have multiple routers or extenders (known as access points), and you move around your home with your wireless device while connected to the Internet, your device will remain connected to the same access point until it can no longer access the signal; this is true even if there is a stronger signal on another closer access point.

Tip for getting the best signal quality while moving around your home: Try turning your Wi-Fi off and back on again. Your device will reconnect automatically to the strongest available signal.

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