Video on Demand error codes FAQ

This section is specific to the regular TV equipment

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What can I do when the Pay-Per-View (PPV) does not play or the image quality is poor?

If you have ordered a PPV title and are unable to view it (or it is poor quality), the first step to take is to ensure that all the cables connecting to the wall, to your receiver and to your television are correctly and firmly plugged in. After, if the Pay-Per-View program still does not play, change the channel using the numeric keypad on the remote control, then return to the PPV channel.

If you are still experiencing problems, unplug your Receiver and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the receiver back on, wait 5 minutes and tune to the PPV channel. Please note that your guide may say "To Be Announced" on content for approximately 1 hour.

Important: When you rent a PPV program on a receiver, it is not accessible on your other receivers. You should always make sure you rent programs on the receiver you want to listen them.

If after performing these steps you are still experiencing problems with your PPV, contact the Technical Support.

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