Winner of the “Highest Customer Satisfaction” award in 2016 for the eighth time in 10 years.

Thank you

We are proud to be recognized with four 2016 “Highest Customer Satisfaction” awards of excellence for Field Services, Retail/Contact Centre, First Call Resolution and Telecommunications/TV by Service Quality Measurement Group.

This award is of the utmost importance for Cogeco and its employees, as it is given based on the results of a customer satisfaction survey.

Since 1996, Service Quality Measurement Group has been a leading North American research firm for benchmarking, consulting and awarding FCR call center performance. SQM conducts over one million surveys for over 450 leading international call centers on an annual basis.

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