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Billing and account: Support

Residential customer? Get support here.

Understanding your bill

See how we’ve redesigned your bill for the better.

 

Discover your new bill, explained in detail.

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Top trending FAQs

• Most consulted FAQs
• New to Cogeco
• Billing
• My Account

Most consulted FAQs New to Cogeco Billing My Account

• How do I activate My Account and create a username and password?
• How do I view my bill online?
• What can I expect from my first bill and subsequent bills?
• Where can I find my account balance and when my next payment is due?

• How do I activate My Account and create a username and password?
• What can I expect from my first bill and subsequent bills?
• How do I set up pre-authorized payments?

• How do I view my bill online?
• How can I change the language for my invoice?
• What can I expect from my first bill and subsequent bills?
• Where can I find my account balance and when my next payment is due?
• How do I manage my pre-authorized payment method and information?
• How do I sign up for paperless billing so I can access my bills online?

See all Billing FAQs

• What is My Account and why should I register for it?
• What can I do within My Account?
• How do I activate My Account and create a username and password?
• I have forgotten my username and/or password to access My Account. What do I do?
• Which services can I manage with My Account?

See all My Account FAQs

Manage your bills and account online, easily.

• View your bills
• Check your account balance
• Make a payment
• Change your Mailing address

• Change your method of payment
• Update your user profile
• Get Paperless Billing

Don’t have a My Account login? 
Click below to manage your Cogeco products and services the easy way.

Register for My Account