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Except for the purchase of phone sets with the Hosted PBX Basic package (phones are included in certain other packages), there are no upfront costs for hardware nor any capital expenditures with Hosted PBX. There are no ongoing maintenance fees. Installation fees amount to $150 in total for systems with up to 8 seats, and do not apply if a system has 9 or more seats.

Phones for Hosted PBX must be procured from Cogeco in one of the following ways. Top-rated phone sets can be purchased from Cogeco Business Solutions at competitive prices. Devices such as sidecars or conference speakerphones are also available for a monthly rental fee. Optionally, you can choose amongst the Polycom VVX 410 desktop phone, the Yealink T46G desktop phone, and the Yealink W52P cordless handset, all included in our Hosted PBX Extra package monthly fee.

Headsets are not be offered on a rental basis, but can be purchased from Cogeco. Customers can purchase their headsets from other sources than Cogeco. They can also use their own headsets (other than the suggested model). In the two latter cases though, Cogeco will not provide any support nor any device certification.

No additional telephone lines, PBX hardware or installation is needed. Hosted PBX works with a high speed Internet connection, which is already included in your Hosted PBX package. A router/switch will be provided during the installation process.

Manufacturers’ warranty terms and conditions apply to equipment purchased from  Cogeco, and Cogeco will replace faulty equipment during the warranty period. Faulty rental equipment will be replaced at no charge during the contract term, so long as the device malfunction has not resulted from misuse.

At Cogeco Business Solutions, we strive to offer a simple yet complete solution to our customers. For this reason, calling features (except IP Paging), are not offered separately for Hosted PBX as we have included all of the features and functionalities that you need to run your business without having to worry about any extras.

View our complete list of calling features

Hosted PBX audio conferencing lets Cogeco customers set up and join conference calls any time, anywhere in Canada. Each customer receives a conference bridge number, and every user has an individual moderator code to host a conference. Hosted PBX audio conferencing includes a moderator web interface, mute controls, volume level controls, conference locking, conference recording and more.

Hosted PBX audio conferencing is available to all Cogeco Business customers. Subscribing to Cogeco's Hosted PBX service is not a prerequisite.

Once activated for an extension, Hosted PBX call recording will record all of that extension’s incoming and outgoing calls. Recordings can be downloaded or played back at any time. Elaborate call history statistics are available. You must have Hosted PBX to use Cogeco’s call recording service.

Yes, with Hosted PBX you get unlimited calling throughout North America, including Alaska and Hawaii.

All initial configurations are confirmed during installation and our technicians are on site to answer any questions as you get started. Afterwards, you can use your Hosted PBX customer portal to configure your call services. Or, you can always contact our technical support team to make any changes.

Yes, you need an Internet connection to run Hosted PBX. However, Cogeco provides you with this connectivity at no extra cost as part of the Hosted PBX package. In addition, you can get the Business Select High Speed Internet package included in our optional Hosted PBX Extra package, or bundle one of our High Speed Internet packages with Hosted PBX.

Cogeco will automatically manage all system upgrades and new features, ensuring your system is always running with the latest technology.

Yes, Hosted PBX is highly scalable and flexible in order to meet your business’s changing needs.

Analog lines can be added as needed. These can be used for point-of-sale terminals (POS), alarm or fax, just to name a few.

Yes, the installation does not affect your current phone numbers. Your business will be able to continue to use all of its existing business phone numbers by going through a porting process.

Your account, handsets and phone numbers are activated immediately during the installation process.

Because this is a hosted solution, there is no physical PBX hardware to install. Once our Cogeco technician has set up your new hosted phone and internet system and phone sets, you can immediately start making and receiving calls. We also have a dedicated technical support team that is available to you and can provide any assistance you may require.

The Terms of Service can be viewed here.