Select the image that represents your TV interface

Select your Phone service

• Business Phone Lines
• Hosted PBX
• SIP Trunking

Need help with your Hosted PBX service?

Go to: Hosted PBX Fibre Business Phone Lines SIP Trunking

Hosted PBX FAQs

• Unified communications
• Equipment
• Calling features
• Internet connection
• Technical support

Unified communications Equipment Calling features Internet connection Technical support

• What is the Hosted PBX Unified package?
• Are there any restrictions for using Hosted PBX on a mobile plan?
• I would like to learn more about the unified communications and collaboration features of Hosted PBX. What resources do you offer?

• Are there any upfront costs or capital expenditures with Hosted PBX?
• Do I have to purchase new phones or can I use my existing phones?
• Can I rent a headset from Cogeco?
• Do I need special equipment or a router to make Hosted PBX work?
• What if one of my devices malfunctions?

• I only want to use certain calling features. Can I purchase those separately?
• What phone features are included with Hosted PBX?
• What is Hosted PBX audio conferencing?
• Is Hosted PBX audio conferencing available to all Cogeco customers?
• What is Hosted PBX call recording?
• Does Hosted PBX come with a long distance plan?
• How do I configure/change features, passwords resets, voice mail options or the auto attendant?

• Is an Internet connection required to run Hosted PBX?

• Will my system be automatically upgraded?
• Can I add or remove seats as my business evolves?
• Can I combine analog lines with Hosted PBX?
• Can I use my current phone numbers with my new Hosted PBX service?
• How long does Cogeco's Hosted PBX take to activate?
• What's involved in setting up Hosted PBX?
• What are the Terms of Service of Hosted PBX?

Hosted PBX User guides

• Hosted PBX Calling Features Guide 969.07 KB
• Hosted PBX Quick Start Guide Customer Portal, Unified Desktop, Mobile and Meeting 1.78 MB
• Hosted PBX VVX410 Quick Start Guide 1.46 MB
• Hosted PBX W52P Quick Start Guide 1.36 MB
• Hosted PBX T46G/T46S Quick Start Guide 654.67 KB
• Hosted PBX T23G Quick Start Guide 1.61 MB
• Hosted PBX Quick Start Guide Voice Operator Panel 595.66 KB
• Hosted PBX Quick Start Guide Audio Conferencing 500.2 KB
• Hosted PBX Quick Start Guide Premium Attendant 991.02 KB
• Hosted PBX Quick Start Guide Integrated Automatic Call Distribution (ACD) 648.88 KB
• Hosted PBX SoundPoint IP 650 Quick Start Guide 469.36 KB
• Hosted PBX VVX501 Quick Start Guide 1.82 MB
• Quick Start Guide Call Recording SmartRecord V4 SP7 1.9 MB

Note : if your Hosted PBX system was installed before June 23rd 2017, some set-up and calling feature instructions differ from those described in the updated manuals shown above. Please contact Technical Support for an earlier version of the Guide you need.

VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services. Visit Emergency Service Limitation page for more information.

Need help with a product or service for your home?Go here.