Select the image that represents your TV interface

Select your Phone service

• Business Phone Lines
• Hosted PBX
• SIP Trunking

Need help with your Hosted PBX service?

Go to: Hosted PBX Fibre Business Phone Lines SIP Trunking

Hosted PBX FAQs

• Unified communications
• Equipment
• Calling features
• Internet connection
• Technical support

Unified communications Equipment Calling features Internet connection Technical support

• What is the Hosted PBX Unified package?
• Are there any restrictions for using Hosted PBX on a mobile plan?
• I would like to learn more about the unified communications and collaboration features of Hosted PBX. What resources do you offer?

• Are there any upfront costs or capital expenditures with Hosted PBX?
• Do I have to purchase new phones or can I use my existing phones?
• Can I rent a headset from Cogeco?
• Do I need special equipment or a router to make Hosted PBX work?
• What if one of my devices malfunctions?

• I only want to use certain calling features. Can I purchase those separately?
• What phone features are included with Hosted PBX?
• What is Hosted PBX audio conferencing?
• Is Hosted PBX audio conferencing available to all Cogeco customers?
• What is Hosted PBX call recording?
• Does Hosted PBX come with a long distance plan?
• How do I configure/change features, passwords resets, voice mail options or the auto attendant?

• Is an Internet connection required to run Hosted PBX?

• Will my system be automatically upgraded?
• Can I add or remove seats as my business evolves?
• Can I combine analog lines with Hosted PBX?
• Can I use my current phone numbers with my new Hosted PBX service?
• How long does Cogeco's Hosted PBX take to activate?
• What's involved in setting up Hosted PBX?
• What are the Terms of Service of Hosted PBX?

Video Tutorials

Hosted PBX Business Group Admin Portal Tutorial

Hosted PBX Customer Portal User Tutorial

Hosted PBX Unified Desktop App Tutorial

Hosted PBX Unified Mobile App Tutorial

Hosted PBX User guides

• Hosted PBX Calling Features Guide 927.04 KB
• Hosted PBX Quick Start Guide Customer Portal, Unified Desktop, Mobile and Meeting 1.78 MB
• Hosted PBX VVX410 Quick Start Guide 1.46 MB
• Hosted PBX W52P Quick Start Guide 1.36 MB
• Hosted PBX T46G/T46S Quick Start Guide 654.67 KB
• Hosted PBX T23G Quick Start Guide 1.61 MB
• Hosted PBX Quick Start Guide Audio Conferencing 500.2 KB
• Hosted PBX Quick Start Guide Premium Attendant 991.02 KB
• Hosted PBX Quick Start Guide Integrated Automatic Call Distribution (ACD) 648.88 KB
• Hosted PBX SoundPoint IP 650 Quick Start Guide 469.36 KB
• Hosted PBX VVX501 Quick Start Guide 1.82 MB
• Quick Start Guide Call Recording SmartRecord V4 SP7 1.9 MB
• Customer Portal for Business Group Administrators Quick Start Guide 3.04 MB

VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services. Visit Emergency Service Limitation page for more information.