SIP-T23G Yealink IP Phone Quick Start Guide

• Getting Started With Managed Telephony
• Basic Call Features
• Customizing Your Phone

Welcome to Cogeco's Managed Telephony business phone service. The SIP T23G YEALINK IP phone is not only intuitively easy to use, but also customizable to suit your needs. Below, we'll walk you through all its features including setting up your voicemail and conference calls. We've also added helpful, time-saving tips throughout this guide.¹

Getting Started With Managed Telephony

To Record & Edit recordings for Business and Non-Business hours

Press 1 to change the configuration of your automated attendant

Press 1 to turn on/off your automated attendant

Press 2 to record or edit announcements used for your business-hours menu

• Press # to record your initial greeting
• When finished recording press #
• Press 1 save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording

Press 3 to record or edit announcements used for your non-business-hours menu (Note: this option will be only available if you have your attendant configured by Cogeco to provide your callers with options during Non-Business hours)

• Press # to record your initial greeting
• When finished recording press #
• Press 1 to save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording

Follow the voice prompts to complete the recording.

Press the (*) button to return to the previous menu.

Setting Up Voicemail Greetings From Your Phone

1. Dial feature code *98 or press
2. Enter a PIN of your choice (at least 6 digits)
3. Re-enter PIN to confirm
4. Upon hearing the system voice prompt, record your name
5. Press # to confirm
6. Setting up the Greetings
   ¨Choose one of the following options:
   • Press 1 to record a personal greeting. Follow the voice prompts to complete the recording
   • Press 2 to select system generated greetings that include your name. Greeting is automatically created
   • Press 3 to select system generated greetings that include your phone number. Greeting is automatically created
   • Press 4 to select system generated greetings that include both your name and telephone number. Greeting is automatically created
   • Press the pound key (#) to confirm.

After 3 unsuccessful attempts to log in, you will be locked out. Please contact technical support at 1-855-440-5602.

Accessing the Voice Portal from a remote location is not offered.

VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services.

Basic Call Features

Placing a Call

Using the handset:

1. Pick up the handset
2. Enter the number, and then press the Send soft key

Using the speakerphone:

1. With the handset on-hook, press
2. Enter the number, and then press the Send soft key

Using the headset:

1. With the headset connected, press to activate the headset mode
2. Enter the number, and then press the Send soft key

Tips:

During a call, you can alternate between the headset, hands-free speaker phone and handset modes by pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset mode requires a headset connected.

Answering A Call

• Using the handset: Pick up the handset.
• Using the speakerphone: Press .
• Using the headset: Press .

Tips:

You can reject an incoming call by pressing the Reject soft key.

Ending A Call

• Using the handset: Hang up the handset or press the EndCall soft key.
• Using the speakerphone: Press or the EndCall soft key.
• Using the headset: Press the EndCall soft key.

Redial

• Press to enter the Placed Call list, press or to select the desired entry, and then press  or the Send soft key.
• Press twice when the phone is idle to dial out the last dialed number.

Call Mute and Un-Mute

• Press to mute the microphone during a call.
• Press again to un-mute the call.

Call Hold and Resume

To place a call on hold:

• Press the Hold soft key during an active call.

To resume the call, do one of the following:

• If there is only one call on hold, press the Resume soft key.
• If there is more than one call on hold, press or to select the desired call, and then press the Resume soft key.

Call Transfer

You can transfer a call in the following ways:

Blind Transfer

1. Press or the Tran soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the Tran soft key.

Semi-Attended Transfer

1. Press or the Tran soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press or the Tran soft key when you hear the ring-back tone.

Attended Transfer

1. Press or the Tran soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press or the Tran soft key when the second party answers.

Call Forwarding

• To enable call forwarding, dial feature code *72 followed by the number you want to forward your number to.
• To disable call forwarding, dial feature code *73.

Call Conference

1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties.

Tip:

You can split the conference call into two individual calls by pressing the Split soft key.

Speed Dial

To configure a speed dial key:

1. Press the Menu soft key when the phone is idle, and then select Features > DSS Keys.
2. Select the desired line key, and then press the Enter soft key.
3. Select Speed Dial from the Type field, select the desired line from the Account ID field, enter a label in the Label field and enter the number in the Value field.
4. Press the Save soft key to accept the change.

To use the speed dial key:

Press the speed dial key to dial out the preset number.

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red and the MESSAGE key LED lights up.

To listen to voice messages:

• Press or the Connect soft key.
• Follow the voice prompts to listen to your voice messages.

Customizing Your Phone

Call History

1. Press the History soft key when the phone is idle, press or to scroll through the list.
2. Select an entry from the list, you can do the following:
   • Press the Send soft key to call the entry
   • Press the Delete soft key to delete the entry from the list
3. If you press the Option soft key, you can also do the following:
   • Select Detail to view detailed information about the entry
   • Select Add to Contacts to add the entry to the local directory
   • Select Add to Blacklist to add the entry to the blacklist
   • Select Delete All to delete all entries from the list

Contact Directory

To add a contact:

1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field, and enter the phone number in the proper field.
4. Press the Add soft key to accept the change.

To edit a contact:

1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired entry, press the Option soft key and then select Detail.
3. Edit the contact information.
4. Press the Save soft key to accept the change.

To delete a contact:

1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired contact, press the Option soft key and then select Delete.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.

Tips:

You can add contacts from call history easily. For more information, refer to Call History above.

Volume Adjustment

• Press during a call to adjust the receiver volume of the handset/ speakerphone/headset.
• Press when the phone is idle or ringing to adjust the ringer volume.

Ringtones

1. Press the Menu soft key when the phone is idle, and then select Settings > Basic Settings > Sound > Ringtones.
2. Press or to select Common or the desired account and then press the Enter soft key.
3. Press or or the down button to select the desired ringtone.
4. Press the Save soft key to accept the change.

Auto Attendant Greetings

• Dial the Auto Attendant (AA) phone number (E.g. 51#, 52#, 53# provided by Cogeco) Upon hearing the IVR Prompt, press/key-in *6.
• Enter PIN followed by # (E.g. 1234#). If entering the system the first time, it will give you the option of choosing your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to confirm, followed by #

1. Applies to firmware version 44.81.0.15 or later. www.yealink.com