Share a concern

Your views are important to us and we value feedback on our products and services. This feedback gives us the opportunity to improve our service to you or efficiency and allows us to adjust to your needs as much as possible.

We strive to provide the best possible service, but mistakes can take place. If a mistake occurred or if you think that our performance is not satisfactory, we want to know so that we can improve and prevent it from happening again

How to share a concern?

Option 1: Contact Business Client Care

If you have a concern, the best place to start is by contacting our Business Client Care Teaml. Most problems can be resolved quickly and effectively.

Contact us by email at [email protected] or at 1-855-289-5051, on Monday to Friday, from 8:00 a.m. to 6:00 p.m., and Saturday, from 8:30 a.m. to 4:30 p.m.

Option 2: Online form 

You can fill out this form directly online. We take this matter very seriously at Cogeco. Your situation will be analyzed and we will contact you within 2 business days to take action.

In order to escalate your complaint, you can fill in our online Complaint form.

Option 3: Share your concern by letter – Office of the President

Our office of the President would be the next action to escalate. Based on the nature of your concern, you will be informed by a Commission of the next steps and resolutions within 24-48 hours.

You may write to:
Office of the President
950 Syscon Rd
PO Box 5076 Stn.Main
Burlington, ON
L7R 4S6

Contact the Commission for Complaints for Telecom- television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your  service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.