Welcome to Cogeco's Hosted PBX Polycom VVX® 410 Business Media Phone. It's designed to streamline your business communications with easy-to-use functions and a touchscreen that's simple to navigate. Below, we'll walk you through all its features including setting up your voicemail, how to use the display screen and making conference calls. We've also added helpful, time-saving tips throughout this guide.
Press the pound key (#) to confirm.
After 3 unsuccessful attempts to log in, you will be locked out. Please contact technical support at 1-855-440-5602.
Accessing the Voice Portal from a remote location is not offered.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services.
Your phone has three main Views: Home, Calls, and Lines view (the default). You can access Home and Lines view at any time. If your phone has one or more calls, you can also access Calls view.
For Home view from any menu, press . Press to alternate between Home and Lines view.
Home view displays icons you can select to access phone functions.
You can use the right, left, up, and down arrow keys to display more icons.
Lines view displays phone Lines, Favorites and soft keys.
If your phone is idle, you can press the Line key to access the dialer.
If your phone has one or more calls, you can access Calls view.
Call color indicates status:
Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.
Use the dialpad keys to enter information. To use backspace, press .
To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.
To type other characters, press Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys.
Only one call can be active at one time. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or .
If you navigate away from your call(s), press to see Active Call or Calls view again.
When in Calls view, switch to Lines view by pressing More > Lines. Switch back to Calls view by pressing More > Calls.
Pick up the handset, or press or . Enter the phone number, and press Send. Or enter the phone number first, then press Dial, pick up the handset, or press the or .
From Lines view: Press the phone Line key, enter the phone number, and press Send.
From Home view: Select New Call using the left and right arrow keys. Enter the phone number, and press Send.
To end an active call, replace the handset, press , or press . Or, press End Call. To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.
From Calls view, press Hold or . Remember to highlight the call first. To resume a held call, press Resume or again.
From Calls view, press Transfer or and call the other party. When you hear the ringback tone, or after you talk with the other party, press Transfer or again. Press Blind to complete a transfer without waiting for the ringback tone.
To enable call forwarding, dial feature code *72 followed by the number you want to forward your number to. To disable call forwarding, dial feature code *73.
Call the first party, and after the call connects, press More, and select Confrnc. Then, dial and connect with the second party and press Confrnc again.
From Lines view, do one of the following:
From the Recent Calls list, press Sort to sort and order calls, press Type to display only certain calls, or select a call record to call the person.
To select a contact from the Contact Directory, press .
An envelope, , adjacent to a Line key, indicates that you have voicemail. Select Messages from Home view or press , and select Message Center. Press Connect and follow the prompts.
During a call, press so other parties can’t hear you. To disable Mute, press again. This applies to calls using the handset, headset, and speakerphone.
To enable or disable ringing, press DND from Home or Lines view. When Do Not Disturb is enabled, , displays in the status bar and beside the appropriate Line key.
To change call volume, press during a call. To change the ringer volume, press when the phone is idle or ringing.
To Record & Edit recordings for Business and Non-Business hours
Follow the voice prompts to complete the recording.
Press the (*) button to return to the previous menu.
1. For use with Polycom® UC Software 4.1.4 or later. For detailed information on how to use your phone, see the Polycom VVX 400 and 410 Business Media Phone User Guide, available by navigating to your phone’s Support page from Polycom Voice Support.
We’re here Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:30 a.m. to 4:30 p.m. to suggest solutions and answer questions.Call us now
Fill out a short form with your information, and you will hear from us as soon as possible.Go to callback form
Book a meeting with your local Cogeco Account Executive for tailored solutions for your business.Book a meeting