Welcome to Cogeco's Hosted PBX phone service. We designed the Polycom VVX® 501 Business Media Phone to streamline your communications with easy-to-use features and a touchscreen that's simple to navigate. Below, we'll walk you through all its features including setting up your voicemail, display screen and making conference calls. We've also included useful, time-saving tips throughout this guide.1
Choose one of the following options:
Press the pound key (#) to confirm.
After 3 unsuccessful attempts to log in, you will be locked out. Please contact technical support at 1-855-440-5602.
Accessing the Voice Portal from a remote location is not offered.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services.
Tap to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left. To go back to a previous screen, tap Back.
Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default).
You can access Home and Lines view at any time. If your phone has one or more calls, you can also access Calls or Active Call view.
To change Views:
Home view displays icons you can tap to access phone functions. Touch and hold the Page Indicator (shown next) to display more or fewer icons. You can also swipe the screen to display more icons.
From Home view, tap the phone Line to display your phone Lines and Favorites (shown next). To go back, tap Close (shown next).
Lines view displays phone Lines, Favorites and soft keys.
If your phone is idle, you can:
If your phone only has one call—and it’s active—you can access Active Call view.
If your phone has multiple calls, or one held call, you can access Calls view.
Call color indicates status:
Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.
Use the onscreen keyboard or the dial pad keys to enter information.
Only one call can be active at a time. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or .
If you navigate away from your call(s), tap to see Active Call or Calls view again.
Pick up the handset, or press or .
Enter the phone number, and tap .
From Lines view: Tap the phone Line, enter the phone number, and tap .
From Home view: Tap New Call, enter the phone number, and tap .
Tap a recent call or tap a contact’s phone number in the Contact Directory.
To answer with the speakerphone, press or tap Answer.
To answer with the handset, pick up the handset. To answer with a headset, press .
To answer a new call while on an active call, tap Answer. The current call will be held.
To end an active call, replace the handset, press , or press . Or, tap End Call.
To end a held call, navigate to Calls view and highlight the held call. Tap Resume, and tap End Call.
From Lines, Calls, or Active Call view, tap Hold. If you’re in Calls view, remember to highlight the call first.
To resume a held call, tap Resume from either Lines or Calls view.
From Lines, Calls, or Active Call view, tap Transfer, and call the other party. When you hear the ringback sound, or after you talk with the other party, tap Transfer.
Call the first party, and after the call connects, tap Confrnc. Then, dial and connect with the second party and tap Confrnc again.
From Lines or Calls view, you can:
If you have an active and held call, tap Join to set up a conference.
To view your Recent Calls list, tap Directories from Home view, and tap Recent Calls.
From the Recent Calls list, tap to sort and order calls, tap p to only display certain calls, or tap a call record to call the person.
Tap from Lines, Calls, or Active Call view.
From your Recent Calls list, tap next to the call, and tap Save. Enter additional information and tap Save.
Tap Messages from Home view, and tap Message Center. Tap Connect and follow the prompts.
Tap from Lines, Calls, or Active Call view.
During a call, press so other parties can’t hear you. To disable Mute, press icon again.
If you have a service that supports Do Not Disturb (DND), you can enable or disable ringing.
To enable or disable ringing, tap DND from Home or Lines view. When Do Not Disturb is enabled, , displays in the status bar.
To change call volume, press during a call. To change the ringer volume, press when the phone is idle or ringing.
To change the incoming call ringtone, tap Settings from Home view, and tap Basic > Ring Type. Tap the ringtone you want.
To set a ringtone for a contact, navigate to your Contact Directory and tap the contact.
Tap to update the contact’s Ring Type and tap Save.
Dial the Auto Attendant (AA) phone number (E.g. 51#, 52#, 53# provided by Cogeco).
Upon hearing the IVR Prompt, press/key-in *6.
Enter PIN followed by # (E.g. 1234#).
If entering the system for the first time, it will give you the option of choosing your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to confirm, followed by #.
To Record & Edit recordings for Business and Non-Business hours.
(Note: this option will be only available if you have your attendant configured by Cogeco to provide your callers with options during Non-Business hours)
For use with Polycom® UC Software 4.1.3. Note that configurations vary and the screen displays used in this guide may not reflect those on your phone. See your system administrator for more information. For detailed information on how to use your phone, navigate to your phone Support page from the Business Media Phones Support page.