SoundPoint IP 650 Phone Quick Start Guide

• Getting Started With Managed Telephony
• Basic Phone Features
• Customizing Your Phone

Welcome to Cogeco's Managed Telephony SoundPoint^® IP 650 Phone. This handy guide will take you through all of its features including setting up your voicemail, conference calls and auto-attendant. We've also included useful, time-saving tips throughout this guide to help you streamline your business communications. Let's get started.

Getting Started With Managed Telephony

Setting Up Voice Mail Greetings From Your Phone

1. Dial feature code *98 or press the messages key¹.
2. Enter a PIN of your choice (at least 6 digits)
3. Re-enter PIN to confirm
4. Upon hearing the system voice prompt, record your name
5. Press # to confirm
6. Setting up the Greetings
   Choose one of the following options:
   • Press 1 to record a personal greeting. Follow the voice prompts to complete the recording.
   • Press 2 to select system generated greetings that include your name. Greeting is automatically created.
   • Press 3 to select system generated greetings that include your phone number Greeting is automatically created.
   • Press 4 to select system generated greetings that include both your name and telephone number. Greeting is automatically created.

Press the pound key (#) to confirm

After 3 unsuccessful attempts to log in, you will be locked out. Please contact technical support at 1-855-440-5602. Accessing the Voice Portal from a remote location is not offered.

VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services.

Basic Phone Features

Placing a Call

Using the Handset:

Pick up the handset and dial the number or dial the number first, and then pick up the handset.

Using the Speakerphone:

1. With the handset on-hook, press: any assigned line key, or the NewCall soft key.
2. Dial the number. Or dial the number, and then press the Dial soft key.

Using the optional Headset:

1. With the headset connected, press: any assigned line key, or the NewCall soft key.
2. Press 
.
3. Dial the number, or dial the number and then press 
.

Tips

• During a call, you can alternate between handset, headset, or hands-free modes by pressing 
 or 
, or by picking up the handset

Answering a Call

Using the Handset: Pick up the handset.

Using the Speakerphone: Press: , or the line key, or the Answer soft key.

Using the optional Headset: Press .

Tips

Incoming calls may be ignored by pressing the Reject soft key or the Do Not Disturb key during ringing.

Ending a Call

Using the Handset: Hang up or press the EndCall soft key.

Using the Speakerphone: Press or the EndCall soft key.

Using the optional Headset: Press or the EndCall soft key.

Microphone Mute

During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled. To turn off Mute, press again.

Call Hold and Resume

1. During a call, press or the Hold soft key.
2. Press again, the Resume soft key, or the line key to resume the call.

Local Conference Calls

To create a three-way local conference call:

Pick up the handset and dial the number or dial the number first, and then pick up the handset.

1. Call the first party.
2. Press the conference key or the Confrnc soft key to create a new call (the active call is placed on hold).
3. Place a call to the second party.
4. When the second party answers, press the conference key or the Confrnc soft key again to join all parties in the conference.

Tips

• When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.
• Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.
• A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.
• Ending the call on the conference originator’s phone will allow the other parties to continue the conference.
  • Conferencing is an optional feature that must be configured on the call server. Particulars and menu options may vary.

Call Transfer

During a call, press the transfer key or the Trnsfer soft key (the active call is placed on hold).

1. Place a call to the party to which you want to transfer the call.
2. After speaking with the second party, press or the Trnsfer soft key to complete the transfer.

Tips

• Press the Blind soft key to transfer the call without speaking to the second party.
• Transfer may be canceled during establishment by pressing the Cancel soft key. The original call will be resumed.

Call Forwarding

To enable call forwarding:

• Press the Forward soft key from the phone’s idle display or press the menu key and select Features, and then Forward.
• Select a Forwarding Type from Always, No Answer, and Busy.
• For all types, enter a number to forward all future calls to.
• For No Answer, enter the number of rings before forwarding.
• Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

To disable call forwarding:

• Press the Forward soft key from the phone’s idle display or press the menu key and select Features, and then Forward.
• Select a Forwarding Type from Always, No Answer, and Busy.
• Press the Disable soft key.

Tips

• Call forwarding is not available on shared lines.
• If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

Redial

Press the Redial soft key or the redial key to redial the most recently dialed number.

Do Not Disturb

Press the Do Not Disturb key to prevent the phone from ringing on incoming calls. A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled.

Press the Do Not Disturb key again to turn off Do Not Disturb.

Tips

• If Do Not Disturb is configured on the call server, particulars may vary.

Voice Mail

The Message Waiting Indicator on the front of the phone and individual line indicators will flash and the stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center.

To listen to voice messages:

1. Press the messages key.
2. Follow voice prompts to listen to messages.

Call Lists

Press the directories key followed by Call Lists and Missed, Received, or Placed Calls, as desired. Information on respective calls will be displayed.

From this screen, choose the appropriate soft key:

1. Edit to amend the contact number before dialing.
2. Dial to place the call.

Or press More, then:

1. Info to view detailed call information.
2. Save to store the contact to the Contact Directory.
3. Clear to delete the call from the list.

Press More and Exit soft keys to return to the idle display.

Speed Dialing

To assign a speed dial index, refer to the CONTACT DIRECTORY section.

To dial a contact assigned to a line key, press the corresponding line key.

Customizing Your Phone

Contact Directory

To add a contact in your local phone directory:

1. Press the directories key, and then select Contact Directory.
2. Press the More soft key, then the Add soft key to enter another contact into the phone’s database.
3. Enter first and/or last name from the dial pad. Press the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Press the Encoding soft key to access special characters in other languages if necessary.
4. Enter a unique contact phone number (not already in the directory).
5. Change the Speed Dial Index if desired. It will automatically be assigned the next available index value.
6. Modify the remainder of the fields (Ring Type, Divert Contact, Auto Reject, and Auto Divert) if desired.
7. Press the Save soft key to confirm or the Cancel soft key to abandon the changes, then press or the Exit soft keys to return to the idle display.

Tips

• Contacts can be easily added from Call Lists. For more information, refer to the CALL LISTS section.

To search for a contact:

1. Press the directories key, and then select Contact Directory.
2. Press the More soft key, and then the Search soft key.
3. Using the dial pad, enter the first few characters for First or Last names.
4. Press the Search soft key to search for contacts. Dial successful matches from the resulting search screen.

To edit a contact:

1. Press the directories key, and then select Contact Directory.
2. Search for contact (see above).
3. Press the Edit soft key and make the necessary changes.
4. Press the Save soft key to confirm or the Cancel soft key to abandon the changes, then press the directories key or the Exit soft keys to return to the idle display.

Volume Adjustment

Press to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

Ring Type

You can select different rings to match your preferences and distinguish between calls on lines.

To change the incoming ring:

1. Press the menu key.
2. Select Settings, followed by Basic, and then Ring Type.
3. Using or , highlight the desired ring type. Press the Play soft key to hear the selected ring type.
4. Press the Select soft key to change to the selected ring type.
5. Press the menu key or the Exit soft keys to return to the idle display.

Tips

• If you select Silent ring, press the Line key or Answer soft key to answer incoming calls.

Distinctive Ringing / Call Treatment

You can set distinctive incoming ringing tones for different contacts in your local directory.

To set a distinctive ring for a local contact:

1. Press the directories key, and then select Contact Directory.
2. Search for the contact (refer to the CONTACT DIRECTORY section).
3. Press the Edit soft key and scroll down to Ring Type.
4. Enter a number corresponding to one of the ring types available (see RING TYPE above).
5. Press the Save soft key or the Cancel soft key to abandon the change, then press the directories key to return to the idle display.

Auto Attendant Greetings

• Dial the Auto Attendant (AA) phone number (E.g. 51#, 52#, 53# provided by Cogeco)
• Upon hearing the IVR Prompt, press/key-in *6
• Enter PIN followed by # (E.g. 1234#)
• If entering the system for the first time, it will give you the option of choosing your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to confirm, followed by #.

To Record & Edit recordings for Business and Non-Business hours

• Press 1 - To change the configuration of your automated attendant
• Press 1 - To turn on/off your automated attendant
• Press 2 - To record or edit announcements used for your business-hours menu
  • Press # to record your initial greeting
  • When finished recording press #
  • Press 1 to save the recording
  • Press 2 to re-record/override
  • Press 3 to exit
  • Press 4 to continue recording
• Press 3 - To record or edit announcements used for your non-business-hours menu (Note: this option will be only available if you have your attendant configured by Cogeco to provide your callers with options during Non-Business hours)
  • Press # to record your initial greeting
  • When finished recording press #
  • Press 1 to save the recording
  • Press 2 to re-record/override
  • Press 3 to exit
  • Press 4 to continue recording

Follow the voice prompts to complete the recording.

Press the (*) button to return to the previous menu.

1. Applies to phones running SIP 2.2 or later. For detailed information please consult the comprehensive SoundPoint IP 650 user guide.