Longer days, bigger savings on Internet + TV packages

Spring savings are here. Get an Internet + TV package at a great price. Reliable, fast and ready for fun!

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Choose the Internet speed you need

Add Premium channels for more content you’ll love

Crave

Limited-time offer - Get 2 months on us.

Crave with Starz

Limited-time offer - Get 2 months on us.

Super Sports Pak

Get up to 6,000 out-of-market games per year!

Watch what you want, on whatever device you want

Choose from a ton of channels

Customize your channel lineup by selecting your favourites.

See all channels
Add even more à la carte

Get more of what you want by choosing additional channels, one by one.

See Premium packs
Get sports channels and packages

Whether you love watching basketball, hockey, soccer, or whatever else, we have the sports channels for you.

See sports packs
Take full control of all your screens

Download the EPICO app on your devices and watch wherever you want, on your terms.

Discover the app

Our EPICO packages allow you to:

Access On Demand and PPV titles

Get instant access to all the latest movies, catch up on buzz-worthy shows and enjoy Pay-Per-View events.

Watch on your screen of choice

Enjoy live or recorded content on your TVs, mobile devices, streaming devices and computers from the comfort of your home or on the go with the EPICO app.

Manage your account with ease

Modify your TV channels, pay your bills and more on My Account. Plus, if you have any questions, a local Cogeco rep is always ready to help.

Get even more

You can upgrade your package to include as many as 1,000 hours in recording capacity* and our fastest speed of up to 1 Gbps. *Excluding EPICO Basic

Your questions about EPICO, answered

If you’re subscribed to EPICO, you can download our app on compatible devices to enjoy the EPICO experience in more places in your home, and even on the go.

Simply download the Cogeco EPICO app on your device of choice and follow the on-screen instructions. Depending on the device type, you'll be prompted to log in with your My Account username and password, or open EPICO on another device and authorize it in the settings.

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You can get the EPICO app on the following devices:

Good to know:

  • You can use your EPICO service on up to 5 devices at the same time, in addition to your EPICO 4K Boxes. If you try logging in to an additional device after you’ve reached your device limit, you'll be prompted to log out of one of your 5 devices. Learn more about managing your EPICO devices.
  • Devices are not sold by Cogeco.

Apple TV

  • Apple TV HD (4th Gen or later)
  • Apple TV 4K (1st Gen or later)

Roku

  • Roku TV (including 4K and 8K)
  • Roku Express (including Express+, Express 4K and Express 4K+)
  • Roku Premiere (including Premiere+)
  • Roku Streaming Stick (including 4K)
  • Roku Ultra (including Ultra LT)
  • Roku Smart Soundbar
  • Roku Streambar

Note: The Roku device must be running version 11.5 or later.

iPhone or iPad

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Minimum requirements:

  • iOS 10.3
  • Apple iPad 4
  • Apple iPad Mini 4
  • Apple iPad Pro 12.9"
  • Apple iPhone 6

Android phone or tablet

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Minimum requirements:

  • 6.0 (Marshmallow)
  • Samsung Galaxy S4
  • Samsung Galaxy Tab S2
  • Lenovo Tab 4
  • Google Pixel
  • OPPO F9
  • Xiaomi Mi A2

Samsung TV

  • Most models from 2019 or later

Amazon Fire

  • Fire TV Box (3rd Gen, 4-Series, Omni Series, Cube)
  • Fire TV Stick (1st Gen, 3rd Gen, 4K Max)
  • Toshiba TV with Amazon Fire
  • Insignia TV with Amazon Fire
  • Nebula Sound Bar with Amazon Fire
  • TCL Sound Bar with Amazon Fire

Note: The EPICO app is currently not available on the Fire TV Stick 4K, but is available on the Fire TV Stick 4K Max.

Computer

To watch EPICO on your computer, simply go to epico.cogeco.ca. Since this is a browser-based application, it’s compatible with most computers, including Windows and Mac.

Minimum Requirements:

  • Google Chrome (version 49) on Windows 7
  • Google Chrome (version 49) on Mac OS X version 10.10
  • Microsoft Edge (version 40.15063.0.0) on Windows 10
  • Safari (version 10.1) on Mac OS X version 10.10

You can connect any accessories that are compatible with Android TV to your EPICO PVR, such as a game controller, keyboard or other Bluetooth accessories. You can also add storage for apps using a USB key. 

Make sure the accessory is compatible with Android TV before purchase.

Pairing Your Bluetooth Devices

To add a device:

  1. Open Settings.
  2. Select Android TV Settings.
  3. Select Remotes and accessories.
  4. Select Add accessory.
  5. Put the device in pairing mode.
  6. When the device appears on the screen, select it to complete the pairing.

We have 2 models of EPICO remote. Choose your model below or check out our useful shortcuts for more info on popular functions.

RC-339 EPICO remote

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  1. power - Turn your EPICO 4K box on or off
  2. record
    • Press once to record a single episode or movie
    • Press again to record all episodes of a series or to cancel a one-time
      recording
    • Press a third time to cancel a series recording
  3. guide - Display the programming guide
  4. films - Display all films available on Video on Demand
  5. home - Display the main EPICO menu
  6. live TV - Return to live TV from anywhere else on the EPICO interface
  7. Google Assistant - Talk to Google
  8. channel (up/down) - Change channels or browse the programming guide
  9. option - Access EPICO settings or guide/gallery filters
  10. last - Go back to the previously watched channel while watching live TV
  11. keypad - Enter numbers
  12. mute - Mute or unmute
  13. volume (up/down) - Increase or decrease the volume
  14. back - Return to the previous page
  15. navigation arrows - Navigate around the screen while in a menu, or fast-forward and rewind while playing a program
  16. Netflix - Access the Netflix app
  17. playback functions - Control playback: pause, play, rewind, fast-forward, skip back, and skip forward
  18. info - Access additional information about your programs
  19. TV power - Turn your TV on or of
  20. input - Select the input for your TV

RC-466 EPICO remote

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  1. power - Turn your EPICO 4K Box on or off
  2. DVR - Display your recordings in the DVR Manager
  3. restart - Restart the current program (if it’s an option)
  4. skip - Skip forward or back
  5. settings - Access EPICO settings or guide/gallery filters
  6. guide - Display the programming guide
  7. OK - Select an option while in a menu, or open the playback menu while playing a program, then press a second time to play/pause
  8. live TV - Return to live TV from anywhere else on the EPICO interface
  9. Google Assistant - Talk to Google
  10. channel (up/down) - Change channels or browse the programming guide
  11. APPS - Display your apps
  12. input - Select the input for your TV
  13. last - Go back to the previously watched channel while watching live TV
  14. Netflix - Access the Netflix app
  15. mute - Mute or unmute
  16. volume (up/down) - Increase or decrease the volume
  17. home - Display the main EPICO menu
  18. back - Return to the previous page
  19. navigation arrows - Navigate around the screen while in a menu, or fast-forward and rewind while playing a program
  20. info - Access additional information about your programs
  21. record
    • Press once to record a single episode or movie.
    • Press again to record all episodes of a series or to cancel a one-time
      recording.
    • Press a third time to cancel a series recording.
  22. TV power - Turn your TV on or off

Useful Shortcuts

Use your EPICO remote to its full potential by using these shortcuts:

 

Remote home menu button
The home button: Brings up the EPICO menu. Use it to easily return to EPICO, even when you are in another application like Netflix or YouTube.

 

Remote Google assistant button
The Google Assistant button: Use it for voice searches or commands, including many of the non-TV features available with Google Assistant , such as "add milk to my shopping list".

 

Remote option button
The option or settings button: 

  • Press OPTION or settings to access the filters at the top of the programming guide or when you’re browsing a list of content. From there, you can filter the content according to your subscriptions, the category, or the video quality.
  • Press OPTION or settings while watching Live TV or a recording to quickly access the Settings menu.

 

Remote CH up and down buttons
The CH up and down buttons: When browsing in the guide, you can use these buttons to jump to the next page of channel listings.

 

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The Guide button: Press the Guide button to open the On Now guide, then press the Right arrow button to open the Full Guide.

 

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Navigation Arrows:

  • While watching Live TV, press the Up or Down button to access the On Now guide. You can then change channels in the On Now guide using Up/Down or change the time using Left/Right.
  • While watching Live TV, recordings or on-demand content, press OK and then the Down button for more navigation options (Restart, Skip, Closed Captioning, Video Quality, Audio Language and Described Video).
  • You can also use the Left/Right buttons to rewind and fast-forward, then OK to resume playing.

Before getting started: If you have TV with Cogeco but aren’t an EPICO subscriber, refer to our articles on managing parental controls on our other platforms, including Digital TV and TiVo.

Parental controls allow you to restrict access to content with 3 different locks:

  • Content lock: limits access by content rating
  • Purchase lock: prevents the purchase of content, either for rental or purchase
  • Adult lock: blocks and hides adult-rated content

Good to know:

  • Separate PINs can be set for each type of lock.
  • The parental controls must be activated on each device, but the PIN required for each type or lock will be the same across all devices.
  • If the PIN is entered incorrectly 5 times, parental controls will be locked for 30 minutes.

Activating parental controls on your EPICO 4K Box

  1. From the main menu, select Settings ⚙.
  2. Select Parental Controls.
  3. Select the parental controls you want to manage: Content locks, Purchase locks or Adult locks.
  4. For Content locks and Purchase locks, you will be prompted to set up a personalized PIN. For Adult locks, enter the default PIN: 0000
  5. Choose your preferred settings.

Activating parental controls on a mobile device or in a browser

  1. Select More from the bottom menu (on phone only).
  2. Select Settings.
  3. Select the parental controls you want to manage: Content locks, Purchase locks or Adult locks.
  4. For Content locks and Purchase locks you will be prompted to set up a personalized PIN. For Adult locks, enter the default PIN: 0000
  5. Choose your preferred settings.

Activating parental controls on a streaming device

  1. Select Settings from the left menu.
  2. Select Content locks.
  3. Select Change content PIN.
  4. Scroll down to the rating you want to change (PG, 14+, etc.) and press the right arrow button on your remote.
  5. Choose your preferred settings.

Good to know: If you delete the EPICO app on your device and reinstall it, parental controls will need to be reactivated.

The Restart feature, which is only available on certain channels, lets you go back to the beginning of the show, even if you didn’t record it.

If a show or movie has already started and you see the Restart icon while browsing the guide, the Restart option is available.

Restarting a show that is playing live

  1. Go to the channel showing the program you want to watch.
  2. Press OK on your EPICO remote to bring up the navigation bar.
  3. Press the down arrow ▼ for more options if needed.
  4. Select the Restart icon .

Restarting a show using the Recently aired feature

  1. From the main menu, select Channels.
  2. Select Recently aired.
  3. Select a program and it will play from the beginning.

Restarting a show from the guide

  1. Press GUIDE on your remote and then the right arrow to access the Full Guide.
  2. Use the left and right arrows to scroll to different times and dates, allowing you to see what aired up to a week ago. You can also select TODAY at the top of the guide to filter by date.
  3. If you see the Restart icon next to a title, it’s available to Restart (there will also be a Play icon on the poster image).
    • Note: Restart is typically available for 72 hours but may vary by channel.
  4. Select the program and it will play from the beginning.

Want to shop over the phone, find a store or manage your services online?

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1-866-261-4447

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General restrictions and legal information

Limited time offer. Restricted to new customers and former customers who cancelled all of their services more than 6 months ago.

Our network combines optical fibre and coaxial cable. Available where technology permits. For personal and residential purposes only. Visit cogeco.ca for details. Photos are for illustrative purposes only.

INSTALLATION AND ACTIVATION

An activation fee of $20 will be charged for activation of service.

A fee of $130 per technician visit for a standard professional installation will apply. Supplementary installation fees may apply for additional work requested. Pre-authorized debit or credit card payment and service bundling on a single invoice may be required.

A termination fee of up to $75 per service will be charged to customers who cancel their services before the end of the offer period. Termination fees not applicable in Quebec.

Sign up today at www.hayu.com/cogeco

Internet

Additional charges will apply for exceeding the monthly data transfer capacity (GB) allowed for each specific Cogeco Internet package. See details. Download and upload speeds can vary with Internet traffic, remote peers, the customer’s network configuration, the use of wireless equipment and other factors. See details. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, tablets and wireless devices is available at a regular price of $5.99/month. See details. Wi-Fi hotspots provide free and unlimited Internet access to Cogeco subscribers and limited access to non-Cogeco subscribers. See details. ULTRAFIBRE®

Wi-Fi Pods and Wi-Fi Extenders require a subscription to an UltraFibre 40 Internet package or higher.

UltraFibre 1 Gig Unlimited : Up to 1 Gbps of total download speed through the combination of multiple devices including at least one wired connection (Ethernet) combined with one or multiple wireless connections to Cogeco’s 1 Gig modem. Up to 940 Mbps download speed can be achieved when connecting to one personal Internet device with one wired connection (Ethernet).

EPICO

Cogeco EPICO service provides combined access to Cogeco TV and Internet services with a subscription to Cogeco TV, an EPICO 4K Box and a minimum subscription to the UltraFibre 60 Unlimited Internet package with a Wi-Fi modem.

Download speed, upload speed, signal and picture quality can vary depending on various factors.

Channel availability may vary by region. Selected TV channels can only be modified once every 30 days. The channel lists for the pre-selected packages cannot be modified. Additional fees may apply for some channels and some channels may count for several choices. Viewing content (live or recorded) is restricted to Canada.

Channel availability for the Restart and Just Missed features may vary according to the content rights and viewing restrictions.

A separate subscription to Netflix® is required. Counts towards customer’s Internet usage.

The EPICO app provides access to the TV channels included in the EPICO package to which the customer is subscribed. Some channels included in the EPICO package may not be available to watch out-of-home due to content rights restrictions. Viewing content is restricted to Canada.

On Demand requires a subscription to the TV package containing the associated digital channel. Purchased movies remain available as long as the customer is subscribed to the Cogeco EPICO service and as long as the title remains available in the On Demand library. Rented movies are available for the duration indicated on the screen.

Beginning March 1st, 2022, all recordings are available for a maximum of 365 days or until the termination of your EPICO service. By default, older recordings will be automatically removed to match the number of hours in your block. Additional blocks of recording hours may be available to add with certain EPICO packages (up to 1000 hours of recording capacity).

An EPICO package including an EPICO 4K Cloud PVR is required to download and view TV recordings in and out-of-home.

One EPICO 4K Cloud PVR per TV set. Each additional EPICO 4K Box or EPICO 4K Cloud PVR is available at $7 per month.

Télévision

Cogeco TV service requires the rental of an HD digital receiver with a minimum subscription to the Basic Channels package. Channel availability may vary by region. TV packages and selected channels can only be modified once every 30 days. Additional fees may apply for some channels and some channels may count for many choices. The channel lists of the pre-selected packages cannot be modified. Requirements to watch 4K: (i) a 4K TV and 4K receiver, (ii) a subscription to the SD/HD channels corresponding to the 4K channels. 4K not available with all channels.

Access to the mobile apps requires a subscription to the TV package containing the associated digital channel. The content viewed on mobile apps requires bandwidth, which is included in the customer's Internet or cellular data package. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in his package. Viewing content is restricted to Canada.

TiVo service from Cogeco requires: (i) the rental of a TiVo receiver, (ii) a Wi-Fi modem, and (iii) a subscription to Cogeco Internet and (iv) a TV package. Each additional TV set combined with a TiVo PVR requires the rental of a TiVo HD receiver. Installation charges may apply for additional outlets. Data traffic consumed between the TiVo boxes and the Internet to supply programming information counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. TiVo®. Apple®. YouTube®.

Dune: Part Two → © 2023 Warner Bros. Entertainment Inc. and Legendary. Downtown Owl → © 2023 Sony Pictures Worldwide Acquisitions Inc. All Rights Reserved. Godzilla x Kong: The New Empire → © 2024 Warner Bros. Entertainment Inc. and Legendary. GODZILLA and MOTHRA TM & © Toho Co., Ltd.

The offer on Crave:

New Cx: The offer on Crave expires May 31st, 2024 and includes a monthly savings of $20 for 2 consecutive months for new Cogeco TV customers who subscribe to Crave or $25 for 2 consecutive months for new Cogeco TV customers subscribed to Crave with Starz. At the end of the period of this offer, the then-current price of the package will apply. The regular price of the package may change at any time, including during the subscription period. This offer is only for new Cogeco TV subscribers who sign up to Crave or Crave with Starz. Each eligible customer can only benefit from the offer once during the offer period. Prices may vary for any other combination. Crave and Crave with Starz requires a subscription to a new Cogeco TV package, an Internet connection and access to the Crave app. Counts towards customer’s Internet usage. Content viewing is restricted to Canada. Customer must be a new TV Cogeco customer (a customer who has not been a Cogeco TV customer in the 120 days prior to receiving the present offer)

Existing Cx: The offer on Crave expires May 31st, 2024 and includes a monthly savings of $10 for 4 consecutive months for current Cogeco TV customers who subscribe to Crave or $12.50 for 4 consecutive months for current Cogeco TV customers who subscribe to Crave with Starz. At the end of the period of this offer, the then-current price of the package will apply. The regular price of the package may change at any time, including during the subscription period. This offer is available to existing Cogeco TV subscribers who sign up for Crave or Crave with Starz. Each eligible customer can only benefit from the offer once during the offer period. Prices may vary for any other combination. Crave offer eligible only to existing Cogeco TV customers on select packages and requires an Internet connection and access to the Crave app. Counts towards customer’s Internet usage. Content viewing is restricted to Canada. Existing TV Cogeco Customers must be a new Crave or Crave with STARZ subscriber (i.e a Cogeco TV customer who has not received Crave or Crave with STARZ in the past 120 days).

Home Phone

Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call with the correct address in the event of an emergency.

Home Phone equipment

New generation Phone Equipment does not include an external backup battery. Batteries can be purchased separately for certain models (Hitron CODA-4589 and Arris TG3452G) while supplies last. Sagemcom (F@ST3896) equipment does not include a backup battery. See details

Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged at the then current rate, per minute per country, applicable for the remainder of the month.See details. A fee of $0.95 per call for the use of the directory assistance (411) may apply, depending on the phone package.

Starting November 30, 2023, people across Canada will be able to call and text 9-8-8, a new three-digit service, for help with mental health and suicide prevention. 9-8-8 will be free for anyone in Canada who is thinking about suicide, in emotional distress, or who is worried about someone they know.