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Our unlimited Internet packages
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All our packages include:
Advanced Wi-Fi 6 technology
Get a strong connection in every corner of your home on every device.
An intuitive Wi-Fi app
Make it simple to control and manage your network with the Cogeco Wi-Fi app.
Enhanced security
Take your online security to the next level with Cogeco Security, powered by F-Secure.
Reliable Internet. You can count on it.
When you need to be online, you need a dependable connection. And that’s exactly what you get with Cogeco.
Dependable connection
Get a reliable connection powered by our fibre-optic network to give you the speed you need.
Unlimited plans
Choose from unlimited plans with fast speeds of up to 1 Gbps to connect everyone and multi devices at the same time.
Support from 100% local reps
We live and work in your community, and we’re here to support you, the way you want it—on the phone, over chat or in person at our stores.
Shop online and save
Find your perfect plan right here on cogeco.ca and subscribe online for the best price.
Your questions about Internet, answered
The Cogeco Wi-Fi app is an easy-to-use app that lets you set up and monitor your Cogeco Wi-Fi network from your mobile device. You can check your network health at a glance, see who’s logged in throughout your home, manage your network name (SSID) and passwords, and even improve your online experience with features such as threat protection and ad blocking.
Note: The app is only compatible with Cogeco Wi-Fi Pods, extenders and certain modem models. If you need to use the app to set up your modem, this will be covered in your modem’s setup instructions. If you want to order Cogeco Wi-Fi Pods or extenders, please contact customer service.
Where can I get the Cogeco Wi-Fi app?
The Cogeco Wi-Fi app is available for free on the iOS App Store and Google Play Store.
Note: The Cogeco Wi-Fi app is made by Plume, which has a similar app called HomePass, but you must be using the Cogeco Wi-Fi app for it to work with your Cogeco service.
How do I sign in?
When prompted to sign in, enter your Cogeco My Account username and password.
Don’t have a My Account profile yet? Register here.
What can I do with the app?
The app is separated into a few main sections that you can select from the bottom of the screen: Home, People & Devices and Menu & Settings.
Home
The home screen is a one-stop shop to monitor your network. It’s separated into sections, and you can change the order of those sections by selecting Personalize layout at the bottom of the screen.
- Guard is where you can manage your security settings and view events, such as blocked websites. Learn more about using Guard.
- Sense uses devices in your home to provide motion detection. Learn more about using Sense.
- Adapt shows the status of your Wi-Fi network and it’s also where you can manage your network name and passwords. Learn more about managing your network name and password.
- Nodes shows the status of your Wi-Fi pods, extenders and connected devices. Learn more about checking your network performance.
People & Devices
People & Devices is where you set up profiles for the people in your home and manage connected devices.
Menu & Settings
Menu & Settings is a central place to view all of the settings for different features. Most of these settings can also be found where you manage your features on the Home or People & Devices screens.
You can also select FAQs to view our support articles on Wi-Fi and the app, or select Call us to speak with a local rep.
Webmail is offered free of charge to all Cogeco Internet customers. It's easy to set up, use, and it lets you:
- Access your emails securely whenever you want, with any device that's connected to the Internet.
- Store up to 1 GB of data if you're a residential customer, or up to 2 GB if you're a business customer.
- Create folders to organize your emails.
- Save your contacts in an address book with all the features you need (e.g. creating customized distribution lists, importing or exporting contacts, finding all the info about a specific contact quickly and easily, and saving the history of email exchanges).
- Transfer your emails to the address of your choice, automatically.
How do I access Cogeco Webmail?
You can access Webmail by clicking the envelope icon located on almost every cogeco.ca page in the top-right corner.
If you’re subscribed to Cogeco Internet, you can install Cogeco Security on 2 devices for free. See below for details.
Installing Cogeco Security on a computer
- Log in to My Account in a browser.
- Don’t have a My Account profile yet? Register here.
- Select Cogeco Security from the side menu.
- Select Manage my licences.
- Select Add device.
- If you’ve already used your 2 free licences, you can select a device to release its licence so that you can apply it to this one, or return to the Cogeco Security page on My Account and select Subscribe for unlimited licences. Learn more about upgrading to Cogeco Security+.
- Select My Device and Continue.
- Select Download for Mac or Download for PC to download the installer file.
- Open the installer and follow the prompts.
- When the installation is complete, Cogeco Security will open. Log in with your My Account username and password.
- Select Continue if you’re setting up protection for your own device, or select Installing for a child.
- If you select Installing for a child, you’ll be prompted to add a profile name and age group, and set up some Family Rules. Learn more about Family Rules settings.
Installing Cogeco Security on a mobile device
- Open the App Store or Google Play, search for “Cogeco Security”, and proceed with the installation (see Cogeco Security on the App Store or Cogeco Security on Google Play).
- Read and confirm the terms and policies and select Continue (iOS) or ACCEPT AND CONTINUE (Android).
- Enter your My Account username and password and select Sign in.
- Don’t have a My Account profile yet? Register here.
- If you’ve already used your 2 free licences, you’ll be given the option to release one so that you can apply it to another device. Select Release license, choose a device and select Release. You can also upgrade to Cogeco Security+ for unlimited licences. Learn more about upgrading to Cogeco Security+.
- Select Continue if you’re setting up protection for your own device, or select Installing for a child.
- If you select Installing for a child, you’ll be prompted to add a profile name and age group, and set up some Family Rules. Learn more about Family Rules settings.
- Select Allow to receive push notifications on your device.
Your device is now protected. For the best protection, we also recommend setting up Safe Browsing. Learn more about setting up Safe Browsing on your device.
You can view your Internet usage from the last 3 months in My Account on the app or in a browser. Here’s how:
Viewing your usage on the app
- Open the My Account app and log in (download the app from Google Play or the App Store, or scan the QR code below).
- Select the Services tab.
- Select your Internet package.
- Select a billing period to view under Data usage history.
Viewing your usage in a browser
- Log in to My Account.
- Select Services from the side menu.
- Select Internet from the top menu.
If you don’t have a My Account profile yet, register here.
About monthly Internet usage caps and additional costs for going over
Some of our Internet packages have a monthly data limit. If this applies to your package, an additional fee will be applied for each gigabyte (GB) you use over the limit.
Learn about ways to reduce your usage.
Usage notifications
To help you manage your Internet usage, Cogeco sends automatic emails when you reach 75%, 90% and 100% of your monthly bandwidth limit. By default these notifications will be sent to your primary Cogeco email address, but you can select a different address by contacting customer service.
- If you’re a Residential customer, contact us here.
- If you’re a Business client, contact us here.
Good to know: The term “Internet usage” refers to the amount of data your computer sends and receives over the Internet. Data is measured in megabytes (MB) or gigabytes (GB).
To manage your Wi-Fi network name and password, please select your model below. These helpful articles will cover how to find your modem’s default network name and password, how to customize or update them, and how to reset the password if you’ve forgotten it.
Note: If you're using Cogeco Wi-Fi Pods or extenders, the network name and password will be managed through the Cogeco Wi-Fi app (residential) or the Cogeco Business Wi-Fi app (business) instead.
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Sagemcom F@st 3896 or Adran 854 With the F@st 3896 modem or Adtran 854 router, your network will be managed through the Cogeco Wi-Fi app (residential) or the Cogeco Business Wi-Fi app (business). |
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Note: If your modem model is not listed, please follow the steps in the Cisco DPC3848 article to find your default network name and password, or to reset them to defaults if you've forgotten them.
As of November 15th, 2024, there will be a Canada Post service disruption that will impact equipment delivery and paper bills. Please see below for how it may impact you and select a topic for more detail.
- Self-Installation - Delivered by our technicians
- Equipment Swaps - Delivered by our technicians
- Equipment Returns - Hold on to your equipment for now
- Bills and payments - Delayed until strike ends
- Other Communications - Delayed until strike ends
Self-Installation
Self-installation will still be available and orders will not be delayed. Our technicians will be delivering your equipment.
Note: If a technician already delivered your equipment but you receive it again after the strike ends, please refuse the order or return it to us if it was delivered.
Equipment Swaps
If your equipment needs to be swapped for a technical issue, we’ll send out a technician to deliver your new equipment and take the old one.
Note: If a technician already delivered your equipment but you receive it again after the strike ends, please refuse the order or return it to us if it was delivered.
Equipment Returns
Since we’re not sure how long the strike will last, please hold onto your equipment for now. You won’t be charged for the unreturned equipment during this delay and we’ll make new arrangements when Canada Post service is restored.
Bills and payments
Paper bills and payments you send us through the mail will not be delivered until the strike ends. Keep in mind that you can always view your bills or send us payments directly through My Account as well.
Note: You can also sign up for eBilling or pre-authorized payments so you don’t have to worry about paper bills. Learn more about other ways to pay your bill.
Other Communications
If you don’t have a My Account profile or an email address on file, there may be delays in receiving important updates, such as notifications about certain TV channels being discontinued by their providers. We recommend subscribing to My Account to receive updates and notifications directly.
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