Need help with your Home Phone service?

Select the image that represents your TV interface

• Standard TV
• TiVo

Select your Phone service

Need help with your Home Phone service?

• Most Consulted FAQs
• Voice Mail
• Telephone Service and Calling Features (*)
• Technical support

Most Consulted FAQs Voice Mail Telephone Service and Calling Features (*) Technical support

• How do I dial out for local calls, as well as long distance calls to Canada, the United States and abroad?
• How do I use Call Display Blocking so my contact information is hidden when I make a call?
• What do I do if constantly hear a busy signal on my phone?
• How do I configure my Call Forwarding service from my home phone? (* 72)
• How do I access my Voice Mail remotely?

See all Phone FAQs

• How do I access my Voice Mail remotely?
• Can I get a deleted message back in my voice mail if I deleted it by mistake?
• How do I set up Cogeco Voice Mail?
• What do I do if I forget my voicemail password or if I want to change the password?

See all Phone FAQs

• How do I use Call Display Blocking so my contact information is hidden when I make a call?
• How do I configure my Call Forwarding service from my home phone? (* 72)
• Can I block a specific caller even if I don’t know their phone number? (*97)
• How do I block calls from certain numbers? (*60)

See all Phone FAQs

• What do I do if cannot hear a dial tone?
• Why does the other person’s voice cut in and out when I am on a call?
• What should I do if I’m having trouble reaching a certain number?
• What do I do if constantly hear a busy signal on my phone?
• Why do people’s voices sound robotic on the phone?
• Why do I sometimes lose sound during a call?
• Why isn’t my phone ringing?

See all Phone FAQs

Phone User Guides

• Extended Home Phone User Guide 1.89 MB
• Home Phone User Guide (Short version) 590.59 KB
• Arris battery installation guide 1.85 MB

Need help with a product or service for your business?

Contact us here.