Manage your move online

Let us know you're moving by logging in to your account.

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How it works

Let us know

Log in to My Account or call us to let us know you’re moving at least 5 days before your move, and as early as 3 months in advance.

Installation plan

We’ll call you to validate if your new address makes you eligible to install your services yourself. Otherwise, we’ll book an appointment with one of our technicians.

The big day

Whether you brought your equipment with you, or if new equipment was shipped to you, it’s time to install your services in a few easy steps. Or if you have a technician coming, your equipment will be installed for you.


Save up to $99, for a limited time only.*

Whether you’re bringing your equipment with you, getting a self-install kit with new equipment, or if a technician is coming to install your services for you, we'll cover the installation and activation fees.

Tips and tricks for making your move as smooth as possible

Moving doesn’t have to be a source of stress. Here are some solutions to simplify your life, and make moving a happy event.

  • 3 technologies for a smart home.

    Take advantage of your move to transform your home and equip yourself with all kinds of technological innovations.

  • Changing your address doesn’t have to be complicated

    Here are the sites you’ll want to bookmark when it comes to notifying companies, organizations and ministries of your change of address.

  • Organize your move in 3 steps

    When it comes to moving, organizing yourself in advance and being methodical can make all the difference. For a little help, follow this guide.

Speak with an agent

7 days a week, 8 a.m. to 9 p.m.
Looking for products and services for your business?
Visit our business website or call us at 1-877-846-7863

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