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• Most consulted FAQs
• Self-Install
• Wi-Fi Equipment
• Email
• Troubleshooting

Most consulted FAQs Self-Install Wi-Fi Equipment Email Troubleshooting

• How do I change my Wi-Fi Network Name and Password?
• How do I set up an email account (POP or IMAP)?
• How do I reset my modem?
• How do I reset my Cogeco email password?
• Where can I see my Internet usage?

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• Why would I choose to install my Cogeco services myself with a Self-Install Kit?
• How long will it take to receive my self-install kit, and will I get a shipping number to track the package?
• Can I install my Cogeco Internet, Phone and/or TV service by myself?
• Where can I find my default network name and Wi-Fi password?

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• Where can I find the connection information for my dual-band wireless home network?
• How do I reset my modem?

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• How do I set up an email account (POP or IMAP)?
• How do I change my primary email address?
• How do I set up and manage my email addresses?
• How do I reset my Cogeco email password?
• Where can I find the connection information for my dual-band wireless home network?
• Why can’t I send emails, and how do I fix this problem?

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• Why can’t I receive my email?
• Why can’t I send emails, and how do I fix this problem?
• What kinds of things may be slowing down my wireless home Internet?

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Top Videos

• 
  Discover My Account
• 
  Difference between 2.4Ghz and 5Ghz Networks
• 
  How do I reset my modem?
• 
  The impacts of devices on your WI-FI
• 
  Checking your internet speed through your modem
• 
  What can I do to strengthen my Wi-Fi signal and get faster speeds?
• 
  Securing cable connections

Internet User Guides

• Wireless Modem Cisco Model DPC3825 and EPC3825 3.39 MB
• Wireless Modem Arris Touchstone TG862 14.93 MB
• Cogeco Internet Welcome User Guide 1.66 MB
• Arris TG1672 Wireless Data Gateway User Guide 3.88 MB
• Cisco Wireless Residential Gateway - Model DPC3848, DPC3848V, DPC3848VM DOCSIS 3.0. 1.56 MB
• Touchstone TG2472 Telephony Gateway - User Guide. 1.31 MB
• Wireless Modem Arris TG3452 User Guide 819.19 KB
• Wireless Modem Hitron Coda4589 User Guide 2.71 MB

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