Billing and Account Support Centre

Limited time offer. Restricted to new customers and former customers who cancelled all of their services more than 6 months ago.

Our network combines optical fibre and coaxial cable. Available where technology permits. For personal and residential purposes only. Visit cogeco.ca for details. Photos are for illustrative purposes only.

INSTALLATION AND ACTIVATION

An activation fee of $20 will be charged for activation of service.

A fee of $130 per technician visit for a standard professional installation will apply. Supplementary installation fees may apply for additional work requested. Pre-authorized debit or credit card payment and service bundling on a single invoice may be required.

A termination fee of up to $75 per service will be charged to customers who cancel their services before the end of the offer period. Termination fees not applicable in Quebec.

Sign up today at www.hayu.com/cogeco

INTERNET

Additional charges will apply for exceeding the monthly data transfer capacity (GB) allowed for each specific Cogeco Internet package. See details. Download and upload speeds can vary with Internet traffic, remote peers, the customer’s network configuration, the use of wireless equipment and other factors. See details. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, tablets and wireless devices is available at a regular price of $5.99/month. See details. Wi-Fi hotspots provide free and unlimited Internet access to Cogeco subscribers and limited access to non-Cogeco subscribers. See details. ULTRAFIBRE®

Wi-Fi Pods and Wi-Fi extenders require a subscription to an UltraFibre 40 Internet package or higher.

UltraFibre 1 Gig Unlimited : Up to 1 Gbps of total download speed through the combination of multiple devices including at least one wired connection (Ethernet) combined with one or multiple wireless connections to Cogeco’s 1 Gig modem. Up to 940 Mbps download speed can be achieved when connecting to one personal Internet device with one wired connection (Ethernet).

EPICO

Cogeco EPICO service provides combined access to Cogeco TV and Internet services with a subscription to Cogeco TV, an EPICO 4K Box and a minimum subscription to the UltraFibre 60 Unlimited Internet package with a Wi-Fi modem.

Download speed, upload speed, signal and picture quality can vary depending on various factors.

Channel availability may vary by region. Selected TV channels can only be modified once every 30 days. The channel lists for the pre-selected packages cannot be modified. Additional fees may apply for some channels and some channels may count for several choices. Viewing content (live or recorded) is restricted to Canada.

Channel availability for the Restart and Just Missed features may vary according to the content rights and viewing restrictions.

A separate subscription to Netflix® is required.

The EPICO app provides access to the TV channels included in the EPICO package to which the customer is subscribed. Some channels included in the EPICO package may not be available to watch out-of-home due to content rights restrictions. Viewing content is restricted to Canada.

On Demand requires a subscription to the TV package containing the associated digital channel. Purchased movies remain available as long as the customer is subscribed to the Cogeco EPICO service and as long as the title remains available in the On Demand library. Rented movies are available for the duration indicated on the screen.

Beginning November 27th, 2024, all recordings are available for a maximum of 90 days or until the termination of your EPICO service, whichever comes first. By default, older recordings will be automatically removed to match the number of hours in your block. Additional blocks of recording hours may be available to add with certain EPICO packages (up to unlimited recording capacity).

An EPICO package including an EPICO 4K Cloud PVR is required to download and view TV recordings in and out-of-home.

One EPICO 4K Cloud PVR per TV set. Each additional EPICO 4K Box or EPICO 4K Cloud PVR is available at $7 per month.

TELEVISION

Cogeco TV service requires the rental of an HD digital receiver with a minimum subscription to the Basic Channels package. Channel availability may vary by region. TV packages and selected channels can only be modified once every 30 days. Additional fees may apply for some channels and some channels may count for many choices. The channel lists of the pre-selected packages cannot be modified. Cogeco On Demand requires a subscription to the TV package containing the associated digital channels. Requirements to watch 4K: (i) a 4K TV and 4K receiver, (ii) a subscription to the SD/HD channels corresponding to the 4K channels. 4K not available with all channels.

Access to the mobile apps requires a subscription to the TV package containing the associated digital channel. The content viewed on mobile apps requires bandwidth, which is included in the customer's Internet or cellular data package. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in his package. Viewing content is restricted to Canada.

TiVo service from Cogeco requires: (i) the rental of a TiVo receiver, (ii) a Wi-Fi modem, and (iii) a subscription to Cogeco Internet and (iv) a TV package. Each additional TV set combined with a TiVo PVR requires the rental of a TiVo HD receiver. Installation charges may apply for additional outlets. Data traffic consumed between the TiVo boxes and the Internet to supply programming information counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. TiVo®. Apple®. YouTube®.

Anora → © 2024 ANORA PRODUCTIONS, LLC. ALL RIGHTS RESERVED. Gladiator → ©2024 Paramount Pictures Wicked → © 2025 Universal Pictures. All Rights Reserved.

HOME PHONE

Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call with the correct address in the event of an emergency.

HOME PHONE EQUIPMENT

New generation Phone Equipment does not include an external backup battery. Batteries can be purchased separately for certain models (Hitron CODA-4589 and Arris TG3452G) while supplies last. Sagemcom (F@ST3896) equipment does not include a backup battery. See details

Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged at the then current rate, per minute per country, applicable for the remainder of the month.See details. A fee of $0.95 per call for the use of the directory assistance (411) may apply, depending on the phone package.

Since November 30, 2023, people across Canada can call and text 9-8-8, a new three-digit service, for help with mental health and suicide prevention. 9-8-8 is free for anyone in Canada who is thinking about suicide, in emotional distress, or who is worried about someone they know.

NEW RESIDENTIAL HOME

1. Limited- time offer. Some additional fees and conditions apply. Available only to residential Cogeco customers at their newly built residence in specific new construction areas. This offer is limited to new customers. At the end of the offer period, the advertised savings will no longer apply and the then current regular prices will apply. Prices may vary based on the packages available during the offer period. Regular prices may change at any time, but the amount of the savings per month will remain for the duration of the offer period.
2. Available where technology permits. For personal and residential use only. Visit cogeco.ca for details.

PAY SMART CONTEST LEGAL NOTICE

*NO PURCHASE NECESSARY. Sponsor: Cogeco Connexion Inc. For QC and ON, legal, adult residents only. Contest runs from 2024-11-01 to 2025-01-31. Monthly entry deadlines apply. All entries to be rec’d by Closing Date. Mandatory skill-testing QN. 3 monthly draws. 14 Prizes per draw to be won, all a credit to winner’s Cogeco account: 1 x $1,500 CR; 3 x $500 CR; 10 x $100 CR. Cogeco’s Terms and Conditions apply to customer accounts and supersede Contest Rules. LIMITS: MAXIMUM ONE ENTRY/PERSON; ONE PRIZE/PERSON. Odds of winning depend on valid Entries rec’d by each Entry Deadline, and decrease as Prizes are awarded in each draw. Made independently from any social media. Official rules, restrictions and full details are available here.