Billing and Account: Support

Online tool

My Account

Log in or create a profile to manage your services and account with ease, including viewing bills and managing your pre-authorized payments.

Sign in to My Account

Understanding your bill

Enjoy a simple billing experience and more control. Get to know all the sections of your bill.

Understand your bill

Top solutions

Moving

See what steps to take when you’re moving so you can continue enjoying your Cogeco services in your new home.

Learn more

Paying your bill

Find answers to all your questions about your bill payment.

Learn more

Preparing for an appointment

See how to prepare for your appointment with a technician, and how to reschedule it if you can’t be there.

Learn more

Tips

 

Account number

You can find your account number in the My Account portal at the top left above the menu bar, or on a bill you received in the mail.

Where to find your account number?

 

 

eBilling

You can subscribe to eBilling from My Account, as well as manage your eBilling preferences.

How to sign up for eBilling

 

 

Paying your bill

You have 4 options for paying your bill: online, over the phone, at your bank or with pre-authorized payments. Choose the one that works for you.

Options for paying your bill

 

Want to shop over the phone, manage your services or find a store?

  • Speak with us Speak with an agent
    We’re here 7 days a week to suggest services, promotions and answer questions.
    We’re here 7 days a week to suggest products and services, promotions and answer questions.
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  • Find a store Find a Cogeco store
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Locate your nearest store
  • Go to My Account
    From paying bills to modifying TV channels, My Account is your go-to destination.
    From paying bills to modifying TV channels, My Account is your go-to destination.
    Log in now