Reported outages

Check for outages

Enter your postal code to see if there’s an outage in your area.

Last updated:

Quick tip in case of disruptions

If you’re experiencing any service disruptions not listed above or indicated as resolved, try resetting your modem or your receiver.

Good to know: You can reset your equipment directly via My Account.

Outages notifications

Get an alert by text

If your mobile phone number is associated with your account, we notify you by text as soon as an outage is detected.

To receive these notifications, contact us to add your mobile phone number to your account.

Easy troubleshooting

The following tips can help you fix issues in just a few simple steps.

How do I reset my Cogeco modem?

If you’re having trouble with your Internet connection, a simple modem reset can often get things back on track. It’s super easy, and there are 3 ways you can do it on your own:

Use the Reset option in My Account.
- If this doesn’t restore your service, try one of the other methods below.
Unplug the modem for a few seconds.
Use the pinhole reset button on the modem.

Learn more about resetting your modem.

How do I reset my receiver?

What can I do to improve my Wi-Fi signal?

Visit our FAQs section