Reported outages

We are currently testing a new initiative to notify customers during outages using text message.

To receive an outage related notification your mobile number should be in our system.

If your mobile number is not already in our system, you can use the chat below to add your mobile number.

Select your city to see if any service or network issues have been reported:

Did you know?

Resetting your modem can help fix the following issues:

No Internet service
Connectivity issues
The network name is visible but you’re unable to connect to it
The network name is not visible on your device

See the FAQ on how to reset your modem.

Power cycling your digital receiver (which entails unplugging it, waiting 30 seconds, then plugging it back in) can fix the following issues:

A black screen or no signal on your TV
A frozen image and no response to commands from the remote control

See the FAQ on how to fix a black screen issue.

Changing the channel used by your Wi-Fi modem can improve your signal strength.

See the FAQ on how to strengthen your Wi-Fi signal.

You can learn more about your services by visiting our support section.