Support Centre

Online tool

My Account

Log in or create a profile to manage your services online with ease.

Sign in to My Account

Outages

Check for outages or upcoming maintenance in your area.

Check status

TV Guide

Get the most out of your TV guide and troubleshoot common problems.

Check TV Guide

Top solutions

Self-install

Step-by-step guides to install your Cogeco services and equipment.

Learn more

Cogeco Wi-Fi Pods

Guide and tips for installing and using Wi-Fi pods.

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EPICO

Tips about your profile, cloud recordings and other features.

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Channels and content

How to access your favourite channels, as well as how to order on-demand and Pay-Per-View content.

Learn more

Tips

 

Wi-Fi name and password

Personalize or reset your Wi-Fi name and password according to your equipment.

Change your Wi-Fi name and password

 

 

TV remote programming

Lost your TV remote programming guide? See how to find the codes to program your remote

Where to find programming codes 

 

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Closed captioning

See how to activate the closed captioning (CC) to display a transcript of the program’s audio.

Activate CC with EPICO 

Activate CC with our standard TV service 

 

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    From paying bills to modifying TV channels, My Account is your go-to destination.
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