Support Centre

Online tool

My Account

Log in or create a profile to manage your services online with ease.

Sign in to My Account

Outages

Check for outages or upcoming maintenance in your area.

Check status

TV Guide

Get the most out of your TV guide and troubleshoot common problems.

Check TV Guide

The new My Account app is your go-to assistant

  • Manage your account conveniently
  • Pay your bills with ease
  • Access your info quickly

Download it for free

Download on the App Store Download on the Google Play

The new My Account app is your go-to assistant

Top solutions

Self-install

Step-by-step guides to install your Cogeco services and equipment.

Learn more

Cogeco Wi-Fi Pods

Guide and tips for installing and using Wi-Fi pods.

Learn more

EPICO

Tips about your profile, cloud recordings and other features.

Learn more

Channels and content

How to access your favourite channels, as well as how to order on-demand and Pay-Per-View content.

Learn more

Tips

 

Wi-Fi name and password

Personalize or reset your Wi-Fi name and password according to your equipment.

Change your Wi-Fi name and password

 

 

TV remote programming

Lost your TV remote programming guide? See how to find the codes to program your remote

Where to find programming codes 

 

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Closed captioning

See how to activate the closed captioning (CC) to display a transcript of the program’s audio.

Activate CC with EPICO 

Activate CC with our standard TV service 

 

Want to shop over the phone, find a store or manage your services online?

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    We’re here 7 days a week to suggest services, promotions and answer questions.
    We’re here to help you and suggest products and services, promotions and answer questions.
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  • Find a store Find a Cogeco store
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Locate your nearest store
  • Go to My Account
    From paying bills to modifying TV channels, My Account is your go-to destination.
    From paying bills to modifying TV channels, My Account is your go-to destination.
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