Get wall-to-wall coverage with our Wi-Fi extender

No, only Wi-Fi pods and extenders rented from Cogeco will work with your Wi-Fi network, even if they’re the same model.

Most of the time, 2 Wi-Fi Pods or extenders will be enough to meet your Wi-Fi needs and are recommended for homes or businesses between 1,500 and 3,000 square feet.

• More Wi-Fi Pods or extenders may be required for homes or businesses with more than 3,000 square feet, more than 3 storeys (including a basement), or more than 3 bedrooms/offices.
• For businesses requiring more than 4 Wi-Fi Pods or extenders, we recommend a Managed Wi-Fi solution instead so that we can send a technician to fully assess your Wi-Fi needs and set up your network. Learn more about Managed Wi-Fi.

To order additional Wi-Fi Pods or extenders, please contact Customer Service.

• If you’re a Residential customer, contact us here.
  If you’re a Business client, contact us here.

When it comes to getting the best performance out of your Wi-Fi network, pod and extender placement is everything.

While every home or business is unique, here are some guidelines of what to aim for when choosing where to place your pods and extenders:

Choose central locations

• If possible, place your modem in a central location to ensure the best signal distribution.
• Place your other pods and extenders in the areas where people will be using the Internet most often.
• We recommend 1 pod or extender for every 2 rooms, spread evenly to maximize performance. Pods and extenders usually have a range of 9 to 12 meters (30 to 40 feet) through walls.
• Place the pods and extenders towards the centre of your home or business for better coverage, rather than on the exterior walls. This will also make it less likely people outside will be able to connect to your guest network if it isn’t password-protected.

Avoid interference

• Wireless phone bases, large appliances and microwaves can create interference, so place your pods and extenders away from these items.
• Reflective surfaces can also reflect the signal, so avoid placing your pods and extenders near large mirrors or windows.
• Avoid putting your pods and extenders in closed, cramped spaces, such as cabinets, closets and drawers.

Maintain line of sight between pods and extenders

• When possible, place your pods and extenders in a way that there’s a direct line of sight between them, since this can increase their range and help with coverage.
• With a line of sight, pods and extenders have a range of about 18 to 24 meters (60 to 80 feet).

Connect a pod or extender through a wired connection

• If you’re having trouble getting Wi-Fi service to a particular spot in your home or business due to interference, you can use the pod or extender’s Ethernet port to make a wired connection to your modem.
• Learn more about connecting pods via Ethernet.

Check your connection status

Once you’re set up, you can check the connection status of each pod or extender in our Wi-Fi app.

• The app will take some time to optimize your network so we recommend waiting until the next day to check the pod and extender status.
• Residential customers can see this on the Adapt tab in the Cogeco Wi-Fi app.
• Business clients can see this under Settings > Pods in the Cogeco Business Wi-Fi app.

Additional considerations for businesses

There are certain placement challenges that are more common in business setups. Consider the following if you’re placing pods and extenders in your business:

• Businesses may have additional causes of interference, such as energy-efficient windows, metallic shades/blinds, heavy metal doors and reinforced concrete floors with HVAC ducting.
• Pods and extenders are easy to unplug so a guest may unplug one, not realizing what it is, when looking for an outlet. Avoid placing your pods and extenders where they are physically accessible to guests and instead, put them closer to the ceiling or behind a counter.

To install and activate your Cogeco Wi-Fi Pods or extenders, follow the steps below. You can also download and print instructions for installing pods or installing extenders.

Step 1 – Ensure your modem is active

Check that your Cogeco modem is online. If you haven’t installed your modem yet, visit our installation guides.

Step 2 – Download the Cogeco Wi-Fi app and log in

1. Download and install the Cogeco Wi-Fi app on your mobile device (available for free from the App Store or Google Play).
2. Log in with your My Account username and password.
   
   • Don’t have a My Account profile? Register here.

Step 3 – Follow the setup instructions in the app

Once you’re logged in, you can set up your network in a few easy steps:

1. Confirm that your modem is online.
   
   
   • Depending on your modem model, it may need to be connected to the first pod or extender with an Ethernet cable. If it tells you to do this in the app, do not disconnect the pod or extender after the installation.
2. Enter a name and password for your Wi-Fi network.
   
   
   • If you have an existing Wi-Fi network, we recommend using the same name and password so that your devices will connect to it seamlessly. If you choose to use a new name and password, make sure all of your devices are connected to it so they don’t lose service when the old network is disabled.
   • You can set up additional passwords for different levels of access after the installation. Learn more about managing your network name and password.
3. Connect your Cogeco Wi-Fi Pods or extenders to power outlets and check the app to confirm that they all come online. The app will already know how many were sent to you and will show you when each one comes online.
   
   
   • Note: When the pods or extenders are first connected, it’s normal for the signal to be Poor. As the app optimizes your mesh network over the next 24 hours, the signal will improve.
   • Learn more about optimal pod and extender placement.

Getting help installing your pods or extenders

If you’re having trouble installing your pods or extenders, feel free to call our self-install support line to speak with a local rep: 1-833-845-0064 (Ontario) or 1-800-695-9885 (Quebec).

The Cogeco Wi-Fi app is an easy-to-use app that lets you set up and monitor your Cogeco Wi-Fi network from your mobile device. You can check your network health at a glance, see who’s logged in throughout your home, manage your network name (SSID) and passwords, and even improve your online experience with features such as threat protection and ad blocking.

Note: The app is only compatible with Cogeco Wi-Fi Pods, extenders and certain modem models. If you need to use the app to set up your modem, this will be covered in your modem’s setup instructions. If you want to order Cogeco Wi-Fi Pods or extenders, please contact customer service.

Where can I get the Cogeco Wi-Fi app?

The Cogeco Wi-Fi app is available for free on the iOS App Store and Google Play Store.

Note: The Cogeco Wi-Fi app is made by Plume, which has a similar app called HomePass, but you must be using the Cogeco Wi-Fi app for it to work with your Cogeco service.

How do I sign in?

When prompted to sign in, enter your Cogeco My Account username and password.

Don’t have a My Account profile yet? Register here.

What can I do with the app?

The app is separated into a few main sections that you can select from the bottom of the screen: Home, People & Devices and Menu & Settings.

Home

The home screen is a one-stop shop to monitor your network. It’s separated into sections, and you can change the order of those sections by selecting Personalize layout at the bottom of the screen.

• Guard is where you can manage your security settings and view events, such as blocked websites. Learn more about using Guard.
• Sense uses devices in your home to provide motion detection. Learn more about using Sense.
• Adapt shows the status of your Wi-Fi network and it’s also where you can manage your network name and passwords. Learn more about managing your network name and password.
• Nodes shows the status of your Wi-Fi pods, extenders and connected devices. Learn more about checking your network performance.

People & Devices

People & Devices is where you set up profiles for the people in your home and manage connected devices.

• Learn more about setting up and managing People Profiles.
• Learn more about managing devices.

Menu & Settings

Menu & Settings is a central place to view all of the settings for different features. Most of these settings can also be found where you manage your features on the Home or People & Devices screens.

You can also select FAQs to view our support articles on Wi-Fi and the app, or select Call us to speak with a local rep.