Need help with Standard TV?

Select the image that represents your TV interface

• Standard TV
• TiVo

Select your Phone service

Need help with Standard TV?

• Most consulted FAQs
• Self-Install
• Remote control
• Cogeco on Demand and Pay-Per-View
• Troubleshooting

Most consulted FAQs Self-Install Remote control Cogeco on Demand and Pay-Per-View Troubleshooting

• How do I order Cogeco on Demand and Pay-Per-View programming?
• How do I choose and modify my My Mix TV package channel selections?
• How do I make the most of i-Guide HD?

See all Standard TV FAQs

• Why would I choose to install my Cogeco services myself with a Self-Install Kit?
• How long will it take to receive my self-install kit, and will I get a shipping number to track the package?
• Can I install my Cogeco Internet and/or TV service by myself?

See all Standard TV FAQs

• Where can I find the codes to program the remote control with my other devices?
• What can I do when my remote control is not responding?
• How do I program the remote control so that the digital receiver and the television both turn on and off at the same time?
• How do I activate the closed-captioning service for the hearing impaired?

See all Standard TV FAQs

• How do I order Cogeco on Demand and Pay-Per-View programming?
• What to do when you see error codes on your decoder in the Cogeco On Demand section?
• How do I access Super Écran on Demand?
• Why am I unable to access Cogeco On Demand (VOD)?

See all Standard TV FAQs

• What can I do when my remote control is not responding?
• What to do when you see error codes on your decoder in the Cogeco On Demand section?
• One of my receivers stopped working.
• What do I do if my receiver is frozen/locked and I can't change the channels?
• What is the yellow light flashing on my receiver?
• I have no picture on my screen.

See all Standard TV FAQs

Top user guides:

• Motorola DCT 700 User Guide 393.13 KB
• Welcome Guide 1.36 MB
• Motorola DCX 700 User Guide 2.36 MB
• Pace TDC777D User Guide 3.91 MB

See all Standard TV user guides

Need help with a product or service for your business?

Contact us here.