Discover the Cogeco Wi-Fi app

The connection that’s got what it takes

When it comes to Wi-Fi, you want reliable, high-quality connectivity that delivers faster speeds and greater stability to all your devices, and we get it. That's exactly what our advanced Wi-Fi technology delivers.

Your home will stay connected from the basement to the attic, and everyone can enjoy all their online content without interruption. We want to make sure you can work from home, binge-watch your faves, and game online without any interruptions.

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Reliability

Do what you have to do, but faster. Our Wi-Fi will offer you better performance than previous technology.

Full home coverage

Enjoy a better signal throughout your home with our Wi-Fi. If you need to take it even farther, our Cogeco Wi-Fi pods will have you covered.

More devices

Say goodbye to congestion at home. Your Wi-Fi will be able to handle more connected devices at the same time, while still providing the strength they need.

It’s your Wi-Fi. Take control.

When it comes to your Wi-Fi network, you need to be in charge.

The Cogeco Wi-Fi app makes it easy to control and manage your network. Plus, you can monitor your kids' online activities, keep an eye on connected devices and customize your guests' connections.

Monitor your network

Get full control and visibility over your connected devices and the performance of your Wi-Fi connection.

Manage profiles and guests access

Decide who can connect to your Wi-Fi, give your guests personalized access, assign devices to specific users and interrupt Internet access in real time.

Set up parental controls

Set daily screen time limits, apply age-appropriate content filters for each child and pause the Internet whenever you want.

Manage your network in a flash

Thanks to an intuitive interface, control all these features from one easy home screen.

Protect all your devices and prevent unauthorized access on your network

Get built-in security features that protect all devices in your home from online threats and send you alerts in the event of potential risks.

Full home coverage using Cogeco Wi-Fi Pods

Our Cogeco Wi-Fi Pods expand and optimize your network in every corner of your home, keeping you connected and free from dead zones.

Learn more about Wi-Fi Pods

Get Internet that’s there when it matters

New to Cogeco?

Enjoy a reliable fibre-powered connection with advanced Wi-Fi technology.

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Already an Internet customer?

Download the Cogeco Wi-Fi app on your mobile devices to manage your Wi-Fi network easily.

Your questions about Cogeco Wi-Fi answered

What do I need to know about the Internet speeds of my computer and mobile devices?

It’s important to recognize that there’s a difference between the speeds available with your Internet package, and the wireless Internet speed that can reach each of your devices.

Unless connected with physical cables, your mobile devices, laptops and computers access the Internet using Wi-Fi. This technology enables a wireless connection between your devices and your Cogeco modem, giving you the flexibility to access the Internet from anywhere in your home. As you may know, there are multiple factors that can influence the speed of your Wi-Fi connections.

Choose from one of the following topics to jump to a section:

What does a speed test measure?
How do my mobile device and other devices connected to my network affect my Internet speed?
What are the major factors that influence the speed of my Wi-Fi network?
What Wi-Fi speeds can I expect for my computer and mobile devices based on when they were made?

What does a speed test measure?

A typical speed test measures the speed currently available on the device when you’re performing the test. We recommend using one of the following online speed tests: Cogeco’s Speedtest, Speedtest.net or Fast.com.

Keep in mind that since these tests measure the speed to the specific device you’re using at the time, factors such as device limits, signal interference and the number of active devices on your network will affect the result. Refer to our tips to optimize your Wi-Fi network before running a test. You should also close other programs or apps while running the test since they can use part of the available bandwidth on the device, limiting the speed for the test. Think of it like this: your Internet connection is like a highway and your devices are the cars. If there are a lot of cars on the highway, you’re going to move slower until there’s less traffic.

For example, if you subscribe to our UltraFibre 1Gig Unlimited package, you’ll receive the full 1 Gbps speed at the modem, but would only receive up to 850 Mbps on devices using newer Wi-Fi technology, such as AC Wi-Fi. A device with older technology, such as N Wi-Fi, may only receive up to 300 Mbps. If there’s signal interference, these speeds would be even lower.

If you’re using the Cogeco Wi-Fi app, you can also run a test on the speed at the modem. This is a great way to determine if the issue is with your device, or with the modem itself.

How do my mobile device and other devices connected to my network affect my Internet speed?

Depending on the make, model, operating system, running applications and age, different devices are capable of different speeds. Again, think of the Internet connection as a highway. No matter how many lanes or how smooth the road, a minivan still won’t reach the same speeds as a sports car.

The speed of a device can be affected by the following factors:

Type of device: In general, laptop and desktop computers can reach faster speeds because they have more and larger antennas, as opposed to mobile phones, which have smaller antennas.
Your device’s Wi-Fi capabilities: How old is your device? Does it use N Wi-Fi technology or the newer and faster AC Wi-Fi or AX Wi-Fi?
The number of devices online: The Internet speed delivered to your home is shared among all devices. If several devices are streaming or downloading on your network at the same time, you may not have enough speed to go around, and you may notice slowdown across all your devices.
Outdated software: When’s the last time you updated the software on your devices? It’s a good idea to update your devices regularly so you have all the latest updates, and so known bugs are resolved by your device manufacturer.

You can also refer to our tips to optimize your Wi-Fi network for more information on factors that affect your speeds and how to address them.

What are the major factors that influence the speed of my Wi-Fi network?

The speeds you experience on a device can be affected by many external factors. Here are some examples:

Your physical environment: If the Wi-Fi signal has to go through thick walls, large windows, metal doors or mirrors, your Wi-Fi can be significantly impacted, which reduces your overall Wi-Fi coverage and speed.
Modem location: Open spaces allow your Wi-Fi signal to travel and expand for even better coverage. So avoid putting your modem in closed or cramped spaces, such as cabinets, closets or drawers. Your modem should also be in a central location and/or close to where you use your devices. The further you are from the modem or access point, the slower your speeds will be, especially if the signal is travelling through walls or floors.
- Note: To improve your Wi-Fi coverage for larger households with 3 or more floors (including basement), and 4 or more bedrooms or offices, you should consider getting Cogeco Wi-Fi Pods for the best Internet experience possible.
Interference: Some large appliances and electronic equipment, such as fridges, microwaves, wireless phones and baby monitors, might cause interference at the modem or on the device you’re using. Wi-Fi networks from neighbours (especially in apartment buildings) can also cause interference.
Wi-Fi frequency: Our modems broadcast networks on both the 2.4 GHz and 5 GHz frequencies for Wi-Fi. The 2.4 GHz frequency provides wider coverage because it travels easily through walls, but at a slower speed. On the other hand, the 5 GHz frequency provides a shorter range with higher speed and less interference. Older equipment generally uses the 2.4 GHz frequency. Using the 5 GHz frequency is better, especially with newer devices you’re using to stream videos and for other high-bandwidth Internet activities.
- Good to know: Newer Cogeco modems and Wi-Fi pods make the decision for you, so you always enjoy the best performance.

You can also refer to our tips to optimize your Wi-Fi network for more information on factors that affect your speeds and how to address them.

What Wi-Fi speeds can I expect for my computer and mobile devices based on when they were made?

Wi-Fi speed ranges

	Year Released	Potential Wi-Fi Speed
Computers	2015 – Present	500 – 1000 Mbps
	2011 – 2014	150 – 500 Mbps
	2007 – 2010	75 – 150 Mbps
	2006 and earlier	25 – Mbps
Phones & Tablets	2015 – Present	300 – 800 Mbps
	2011 – 2014	75 – 300 Mbps
	2007 – 2010	25 – 75 Mbps
	2006 and earlier	25 Mbps

The above Wi-Fi speeds can be reached under good conditions with a Cogeco Internet package that supports those speeds.

How do I manage my network name and password?

To manage your Wi-Fi network name and password, please select your model below. These helpful articles will cover how to find your modem’s default network name and password, how to customize or update them, and how to reset the password if you’ve forgotten it.

ARRIS TG2472

ARRIS TG3452

Hitron CODA-4589

Cisco DPC3848 or other model

Sagemcom F@st 3896 or F@st 5681

With the F@st 3896 or F@st 5681 gateway, your network will be managed through the Cogeco Wi-Fi app.

Note: If your modem model is not listed, please follow the steps in the Cisco DPC3848 article to find your default network name and password, or to reset them to defaults if you've forgotten them.

What is the Cogeco Wi-Fi app and how do I use it?

The Cogeco WiFi app is a powerful and easy-to-use app that allows you to set up and monitor your Cogeco Wi-Fi network without the need to log into the modem manually. You can check your network health at a glance, see who's logged in throughout your home, control your SSID and passwords, and even improve your online experience with features like threat protection and ad blockers.

Note: This app is only compatible with Cogeco Wi-Fi Pods and will be required for their installation. If you would like to order Wi-Fi Pods, please contact Customer Service.

Where can I get the Cogeco WiFi app?

The Cogeco WiFi app is available for free on the iOS App Store and Google Play Store.

Note: Cogeco Wi-Fi Pods are made by Plume, which has a similar app called HomePass, but you must be using the Cogeco WiFi app for it to work with your Cogeco service.

How do I sign in?

When prompted to Sign In, enter your Cogeco My Account username and password.

Don't have My Account yet? Register here.

What can I do with the app?

The app is separated into a few main sections:

Home/Network - The main page gives you a quick view of your network, including connected Pods and devices. For more information, refer to our article on Network Performance.
Sense - The Sense feature works like a motion sensor to detect movement in your home. This can be toggled on/off from the main page. For more information, refer to our article on Using Sense.
Adapt - Adapt is where you can set up your network, including adding new Pods and setting your SSID.
Access - Access allows you to set up multiple passwords for different levels of access to your network. For more information, refer to our article on Network Name and Password.
Guard - Guard is where you can turn on features to control your online experience, such as ad blocking and threat protection. For more information, refer to our article on Using Guard.

Where are the new ultrafast Internet packages available?

Our ultrafast Internet packages are available everywhere there's Cogeco service, and our two fastest packages, UltraFibre 1Gig Unlimited and UltraFibre 360 Unlimited, are now available in most neighbourhoods in Ontario and Quebec. To see if a package is available at your address, you can check your availability here.

If the package you’re interested in isn’t available where you live, keep checking back with us, since we’re always working on making more packages available in more places across Ontario and Quebec.

With an ultrafast Internet package from Cogeco, you’ll enjoy:

4K-quality video streaming
Instant streaming
An Internet connection without delays
a Whole Home Wi-Fi experience, giving you improved signal strength and maximum Wi-Fi coverage throughout your home.

How can I get the fastest possible Internet speeds?

To reach the fastest speeds ever offered by Cogeco, up to 1 Gbps shared between Internet devices, you must connect your computer (or other devices) directly to your modem using an Ethernet cable.

About the Cogeco equipment

In order to reach the speed of 1 Gbps or 360 Mbps, you need to use one of our advanced AC Wi-Fi modems (e.g. an ARRIS TG3452 or Hitron CODA-4589), or a fibre optic gateway (only available in Fibre-to-the-Home areas). To get the best coverage throughout your home or business, you may also need Cogeco Wi-Fi Pods.

Good to know: Your speed may vary depending on the configuration and size of your living/business space.

About your devices

There are many factors that affect the speeds you can reach on your Internet devices (e.g., computers, smart TVs, smartphones, tablets and game consoles). These factors include:

The type and age of the device
The operating system
The web browser and other applications running on the device simultaneously
Other online activities in your home or business happening at the same time on other Internet devices

Keep in mind that your Internet speed is distributed among the number of devices connected simultaneously, and that the speeds will vary depending on each device’s capability.

When connecting one personal Internet device with one Ethernet (wired) connection, you will reach speeds of up to 940 Mbps.

The newer your devices the better

We recommend using newer devices to reach maximum speeds. In fact, if you use older devices on your home network, not only will they not be able to reach maximum speeds, but they can slow down your whole network.

Recommended system requirements

512 GB hard drive
2 GB of free space
8 GB of RAM
Gigabit ETH Network Card
Processor Intel Core i7 or above
Vista SP2, Windows 7, Windows 8, Windows 10, Mac OS X (or above) or Linux (not supported by our Technical Support team)
Cat5e/Cat 6 Ethernet cable

Keep in mind that systems that don’t meet the minimum requirements may not be able to reach the maximum speeds.

Limited time offer. Restricted to new customers and former customers who cancelled all of their services more than 6 months ago.

Our network combines optical fibre and coaxial cable. Available where technology permits. For personal and residential purposes only. Visit cogeco.ca for details. Photos are for illustrative purposes only.

A fee of $99 per technician visit for a standard installation or $20 if available for self-installation may apply. Supplementary installation fees may apply for additional work requested. A minimum commitment period corresponding to the offer and billed at the same address is required to benefit from these prices. Pre-authorized debit or credit card payment and service bundling on a single invoice may be required. A termination fee of up to $75 per service will be charged to customers who cancel their services before the end of the offer period.

INSTALLATION IS ON US

Limited time offer. Restricted to new customers and former customers who cancelled all of their services more than 6 months ago. Additionally, clients must purchase products or services on cogeco.ca with a minimum value of 65$ before taxes.

The installation fee is calculated by offering a non-recurring credit of $99 for a standard installation or $20 if available for self-installation. Supplementary installation fees may apply for additional work requested.

INTERNET

Additional charges will apply for exceeding the monthly data transfer capacity (GB) allowed for each specific Cogeco Internet package. See details. Download and upload speeds can vary with Internet traffic, remote peers, the customer’s network configuration, the use of wireless equipment and other factors. See details. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, tablets and wireless devices is available at a regular price of $5.99/month. See details. Wi-Fi hotspots provide free and unlimited Internet access to Cogeco subscribers and limited access to non-Cogeco subscribers. See details. ULTRAFIBRE®

Wi-Fi Pods and Wi-Fi Extenders require a subscription to an UltraFibre 40 Internet package or higher.

UltraFibre 1 Gig Unlimited : Up to 1 Gbps of total download speed through the combination of multiple devices including at least one wired connection (Ethernet) combined with one or multiple wireless connections to Cogeco’s 1 Gig modem. Up to 940 Mbps download speed can be achieved when connecting to one personal Internet device with one wired connection (Ethernet).

EPICO

Cogeco EPICO service provides combined access to Cogeco TV and Internet services with a subscription to Cogeco TV, an EPICO 4K Box and a minimum subscription to the UltraFibre 60 Unlimited Internet package with a Wi-Fi modem.

Download speed, upload speed, signal and picture quality can vary depending on various factors.

Channel availability may vary by region. Selected TV channels can only be modified once every 30 days. The channel lists for the pre-selected packages cannot be modified. Additional fees may apply for some channels and some channels may count for several choices. Viewing content (live or recorded) is restricted to Canada.

Channel availability for the Restart and Just Missed features may vary according to the content rights and viewing restrictions.

A separate subscription to Netflix® is required. Counts towards customer’s Internet usage.

The EPICO app provides access to the TV channels included in the EPICO package to which the customer is subscribed. Some channels included in the EPICO package may not be available to watch out-of-home due to content rights restrictions. Viewing content is restricted to Canada.

On Demand requires a subscription to the TV package containing the associated digital channel. Purchased movies remain available as long as the customer is subscribed to the Cogeco EPICO service and as long as the title remains available in the On Demand library. Rented movies are available for the duration indicated on the screen.

Beginning March 1st, 2022, all recordings are available for a maximum of 365 days or until the termination of your EPICO service. By default, older recordings will be automatically removed to match the number of hours in your block. Additional blocks of recording hours may be available to add with certain EPICO packages (up to 1000 hours of recording capacity).

An EPICO package including an EPICO 4K Cloud PVR is required to download and view TV recordings in and out-of-home.

One EPICO 4K Cloud PVR per TV set. Each additional EPICO 4K Box or EPICO 4K Cloud PVR is available at $7 per month.

TELEVISION

Cogeco TV service requires the rental of an HD digital receiver with a minimum subscription to the Basic Channels package. Channel availability may vary by region. TV packages and selected channels can only be modified once every 30 days. Additional fees may apply for some channels and some channels may count for many choices. The channel lists of the pre-selected packages cannot be modified. Requirements to watch 4K: (i) a 4K TV and 4K receiver, (ii) a subscription to the SD/HD channels corresponding to the 4K channels. 4K not available with all channels.

Access to the mobile apps requires a subscription to the TV package containing the associated digital channel. The content viewed on mobile apps requires bandwidth, which is included in the customer's Internet or cellular data package. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in his package. Viewing content is restricted to Canada.

TiVo service from Cogeco requires: (i) the rental of a TiVo receiver, (ii) a Wi-Fi modem, and (iii) a subscription to Cogeco Internet and (iv) a TV package. Each additional TV set combined with a TiVo PVR requires the rental of a TiVo HD receiver. Installation charges may apply for additional outlets. Data traffic consumed between the TiVo boxes and the Internet to supply programming information counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. TiVo®. Apple®. YouTube®.

New Cx:

The offer on Crave expires December 31, 2023 and includes a monthly savings of $20 for 2 consecutive months for new Cogeco TV customers who subscribe to Crave or $25 for 2 consecutive months for new Cogeco TV customers subscribed to Crave with Starz. At the end of the period of this offer, the then-current price of the package will apply. The regular price of the package may change at any time, including during the subscription period. This offer is only for new Cogeco TV subscribers who sign up to Crave or Crave with Starz. Each eligible customer can only benefit from the offer once during the offer period. Prices may vary for any other combination. Crave and Crave with Starz requires a subscription to a new Cogeco TV package, an Internet connection and access to the Crave app. Counts towards customer’s Internet usage. Content viewing is restricted to Canada. Customer must be a new TV Cogeco customer (a customer who has not been a Cogeco TV customer in the 120 days prior to receiving the present offer)

The Super Channel offer expires January 31, 2024, and includes a monthly savings of $5 for 3 consecutives months for current and new TV customers who subscribe to the Super Channel Premium package. At the end of the period of this offer, the then-current price of the package will apply. The regular price of the package may change at any time, including during the subscription period. This offer is available to new and existing Cogeco TV subscribers who sign up for the Super Channel Premium package. Each eligible customer can only benefit from the offer once during the offer period.

HOME PHONE

Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call with the correct address in the event of an emergency.

HOME PHONE EQUIPMENT

New generation Phone Equipment does not include an external backup battery. Batteries can be purchased separately for certain models (Hitron CODA-4589 and Arris TG3452G) while supplies last. Sagemcom (F@ST3896) equipment does not include a backup battery. See details

Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged at the then current rate, per minute per country, applicable for the remainder of the month.See details. A fee of $0.95 per call for the use of the directory assistance (411) may apply, depending on the phone package.

The 9-8-8 mental health crisis and suicide prevention service is not available yet in Canada, but help is still available. Adults can text 741741 and youth can text 686868. Quebec residents can text 1 855 957-5353. You can also call Canada’s suicide prevention service at 1 833 456-4566.