3 easy steps to transfer your Cogeco services to your new home!
Let us know when you are moving
Start by checking if Cogeco is available at your new address. Then log in to My Account to inform us of your upcoming move at least 5 days in advance and up to 3 months before moving day. You can also contact us to speak with one of our moving specialists to get your order started.
An agent will call you to validate if your address is eligible to self-install or to book an appointment with one of our technicians with your preferred date and time.
Don’t forget to bring all Cogeco equipment with you to your new home. An agent can help determine if a local technician is required, or if our simple self-install kit will be best for your installation.
Good to know
Moving your Cogeco equipment
With Cogeco, moving services are free.
Please bring all Cogeco equipment with you to your new home. When you contact Customer Service to set up services at your new home, we’ll also arrange the return of any equipment that won’t be used there.
Good to know: if you have an installation appointment that you need to reschedule and it is still more than 24 hours away, you can do so with My Account For more information on rescheduling, refer to the FAQ How do I change my appointment date?
Customers who opt to install their services themselves can often get up and running faster than if they had to wait for an appointment with a technician. Plus, they can install their services at the exact moment that’s convenient for them.
If we’re installing your services, a technician will come to your home to connect everything, and that includes configuring your service for all the outlets that will be used. The technician will make sure you know how to use your new service as well as its key features.
Limited time offer. Restricted to new customers and former customers who cancelled all of their services more than 6 months ago.
Our network combines optical fibre and coaxial cable. Available where technology permits. For personal and residential purposes only. Visit cogeco.ca for details. Photos are for illustrative purposes only.
A fee of $99 per technician visit for a standard installation or $20 if available for self-installation may apply. Supplementary installation fees may apply for additional work requested. A minimum commitment period corresponding to the offer and billed at the same address is required to benefit from these prices. Pre-authorized debit or credit card payment and service bundling on a single invoice may be required. A termination fee of up to $75 per service will be charged to customers who cancel their services before the end of the offer period.
Limited time offer. Restricted to new customers and former customers who cancelled all of their services more than 6 months ago. Additionally, clients must purchase products or services on cogeco.ca with a minimum value of 65$ before taxes.
The installation fee is calculated by offering a non-recurring credit of $99 for a standard installation or $20 if available for self-installation. Supplementary installation fees may apply for additional work requested.
Additional charges will apply for exceeding the monthly data transfer capacity (GB) allowed for each specific Cogeco Internet package. See details. Download and upload speeds can vary with Internet traffic, remote peers, the customer’s network configuration, the use of wireless equipment and other factors. See details. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, tablets and wireless devices is available at a regular price of $5.99/month. See details. Wi-Fi hotspots provide free and unlimited Internet access to Cogeco subscribers and limited access to non-Cogeco subscribers. See details. ULTRAFIBRE®
Wi-Fi Pods and Wi-Fi Extenders require a subscription to an UltraFibre 40 Internet package or higher.
For the $150 bill credit: A credit of $50 will be applied in equal instalments over the next 3 monthly invoices.
Cogeco EPICO service provides combined access to Cogeco TV and Internet services with a subscription to Cogeco TV, an EPICO 4K Box and a minimum subscription to the UltraFibre 60 Unlimited Internet package with an AC Wi-Fi modem.
Download speed, upload speed, signal and picture quality can vary depending on various factors.
Channel availability may vary by region. Selected TV channels can only be modified once every 30 days. The channel lists for the pre-selected packages cannot be modified. Additional fees may apply for some channels and some channels may count for several choices. Viewing content (live or recorded) is restricted to Canada.
Channel availability for the Restart and Just Missed features may vary according to the content rights and viewing restrictions.
A separate subscription to Netflix® is required. Counts towards customer’s Internet usage.
The EPICO app provides access to the TV channels included in the EPICO package to which the customer is subscribed. Some channels included in the EPICO package may not be available to watch out-of-home due to content rights restrictions. Viewing content is restricted to Canada.
On Demand requires a subscription to the TV package containing the associated digital channel. Purchased movies remain available as long as the customer is subscribed to the Cogeco EPICO service and as long as the title remains available in the On Demand library. Rented movies are available for the duration indicated on the screen.
Beginning March 1st, 2022, all recordings are available for a maximum of 365 days or until the termination of your EPICO service. By default, older recordings will be automatically removed to match the number of hours in your block. Additional blocks of recording hours may be available to add with certain EPICO packages (up to 1000 hours of recording capacity).
An EPICO package including an EPICO 4K Cloud PVR is required to download and view TV recordings in and out-of-home.
One EPICO 4K Cloud PVR per TV set. Each additional EPICO 4K Box or EPICO 4K Cloud PVR is available at $7 per month.
For the $250 bill credit: A credit of $50 will be applied in equal instalments over the next 5 monthly invoices.
FREE 2nd EPICO BOX
One EPICO 4K Cloud PVR per TV set connected to the EPICO service.
Each additional EPICO 4K Box or EPICO 4K Cloud PVR is available at $7 per month.
During our Boxing offer, valid from December 1 2022 to January 9 2023, obtain one additional EPICO 4K Box or EPICO 4K Cloud PVR at $0 for 120 months upon the subscription of select packages . The regular price for each additional box will apply afterwards
Cogeco TV service requires the rental of an HD digital receiver with a minimum subscription to the Basic Channels package. Channel availability may vary by region. TV packages and selected channels can only be modified once every 30 days. Additional fees may apply for some channels and some channels may count for many choices. The channel lists of the pre-selected packages cannot be modified. Requirements to watch 4K: (i) a 4K TV and 4K receiver, (ii) a subscription to the SD/HD channels corresponding to the 4K channels. 4K not available with all channels.
Access to the mobile apps requires a subscription to the TV package containing the associated digital channel. The content viewed on mobile apps requires bandwidth, which is included in the customer's Internet or cellular data package. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in his package. Viewing content is restricted to Canada.
TiVo service from Cogeco requires: (i) the rental of a TiVo receiver, (ii) an AC Wi-Fi modem, and (iii) a subscription to Cogeco Internet and (iv) a TV package. Each additional TV set combined with a TiVo PVR requires the rental of a TiVo HD receiver. Installation charges may apply for additional outlets. Data traffic consumed between the TiVo boxes and the Internet to supply programming information counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. TiVo®. Apple®. YouTube®.
The offer on Crave expires January 9th, 2023 and includes a guaranteed monthly savings of $20 for 2 months. At the end of the period of these offers, the then-current price of each package will apply. The regular price of each package may change at any time. This offer is only for new Cogeco TV subscribers who sign up to Crave. Each eligible customer can only benefit from each offer once during the offer period. Prices may vary for any other combination. Crave requires a subscription to a new Cogeco TV package, an Internet connection and access to the Crave app. Counts towards customer’s Internet usage. Content viewing is restricted to Canada. Customer must be a new TV Cogeco customer (a customer who has not been a Cogeco TV customer in the 120 days prior to receiving the present offer)
The offer on Crave expires January 9th, 2023 and includes a guaranteed monthly savings of $10 for 4 months. At the end of the period of these offers, the then-current price of each package will apply. The regular price of each package may change at any time. This offer is available to existing Cogeco TV subscribers who sign up for Crave. Each eligible customer can only benefit from each offer once during the offer period. Prices may vary for any other combination. Crave offer eligible only to existing Cogeco TV customers on select packages and requires an Internet connection and access to the Crave app. Counts towards customer’s Internet usage. Content viewing is restricted to Canada. Existing TV Cogeco Customers that must be a new Crave or Crave with STARZ subscriber and want to add the Crave service (a Cogeco TV customer who has not received Crave or Crave with STARZ in the past 120 days).
Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call with the correct address in the event of an emergency. New generation Phone Equipment does not include an external backup battery. Sold separately.
Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged at the then current rate, per minute per country, applicable for the remainder of the month.See details. A fee of $0.95 per call for the use of the directory assistance (411) may apply, depending on the phone package.
The 9-8-8 mental health crisis and suicide prevention service is not available yet in Canada, but help is still available. Adults can text 741741 and youth can text 686868. Quebec residents can text 1 855 957-5353. You can also call Canada’s suicide prevention service at 1 833 456-4566.