Billing and account

Find answers about your bill and account here.

Top Billing and Account FAQs:

  • What is My Account and why should I register for it?

    My Account is the simplest, most convenient way to manage your Cogeco bills and services. Once you’re registered for My Account, you can log in 24/7, even when customer service is not available.

    With My Account, you can:

    • Subscribe to online billing
    • View and pay your bills online
    • Manage your TV programming and recordings
    • View your Internet usage in detail
    • Track your long distance usage
    • Activate your Cogeco security services
    • Activate your TV equipment
  • How do I update my My Account profile and preferences?

    Once you’re logged in to My Account, you can manage your profile and preferences by selecting the Profile settings button, which can be found in the top right corner.

    • Within the Profile settings section, you can:
    • Modify your login and password information
    • Update your preferred email address and security questions
    • Modify your mailing address
    • Let us know you’re moving
    • Create sub-profiles for trusted users
  • Where can I find my account balance and when my next payment is due?

    To find out what your current account balance is and when your next payment is due:

    • Log in to My Account.
    • Select "Bills & Payments" from the main menu

    There, you can view your current bill, account balance and the date on which your payment is due.

  • What options do I have for paying my bill?

    You can pay your Cogeco bill whichever way is most convenient for you—either online, over the phone or at your bank. We also offer pre-authorized monthly payments.
    Below you’ll find more detailed information about your payment options.

    1) Pay online with a major credit card. 
    Here’s how:

    1. Log in to My Account.
    2. Select Bills & Payments from the main menu.
    3. Select Pay Bill. From there, simply follow the onscreen instructions.

    Note that payments made in this way are posted to your Cogeco account in about 2 business days.

    2) Use your financial institution’s online or telephone banking system. 
    Note that payments made in this way are posted to your Cogeco account in about 3–4 business days.

    3) Use your financial institution’s ATM, or pay in person with a bank teller. 
    Note that payments made in this way are posted to your Cogeco account in about 7–10 business days.

    4) Sign up for pre-authorized monthly payments from a major credit card* or your bank account.
    You can do this by logging into My Account or by contacting us.

    * Residential customers only

  • How do I manage my pre-authorized payment method and information?

    To manage your pre-authorized payments, follow these steps:

    1. Log in to My Account.
    2. Select Bills & Payments from the main menu.
    3. Select Pre-authorized payments. From there, simply follow the onscreen instructions.
  • How do I sign up for paperless billing so I can access my bills online?

    You can sign up for paperless billing with My Account. Here’s how:

    1. Log in to My Account.
    2. Select Bills & Payments from the main menu.
    3. Select Paperless Billing.
    4. Select Sign Up for Paperless Billing. From there, simply follow the onscreen instructions.
See all Billing and account FAQs.

Talk with an agent

Monday to Friday 8:00 am to 6:00 pm
Saturday 8:30 am to 4:30 pm

Get paperless billing.

  • It’s a secure and easy way to access your Cogeco bills online, at any time.
  • Every month, we send you an email notification letting you know your bill is ready.
  • You can view bills from the last 18 months.

To sign up for Paperless Billing, you need to be registered for My Account.

Register for My Account or

Already registered?

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Win Up to $200 by registering to paperless billing
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