Cogeco's Voice Mail service replaces the traditional answering machine. You can access your Voice Mail any time from your phone by dialing 22#.

Here's what you need to do to activate and set up the service:

Using your home phone, dial 22# and enter your default password, which is the last 4 digits of your phone number, followed by the number 2. You'll then have access to the following personalization options:

• Changing your greeting: Lets you set your Voice Mail greeting.
• Changing your password: Lets you set your 4-digit PIN for accessing your Voice Mail.
• Recording your name: Lets you set the name the caller hears when reaching your Voice Mail.

When navigating through your Voice Mail options, you can return to the main menu at any time using the * key.

How to change the number of rings before your Voice Mail picks up:

By default, your calls will be sent to your Voice Mail after 5 rings. To reduce or increase this number, dial 23# and follow the verbal instructions.

Good to know: If you set the number of rings to "0", your Voice Mail will be deactivated. This means if you don't pick up, your phone will ring continuously, without sending calls to your Voice Mail.

Once your Voice Mail is set up, you can check your messages by dialing 22#. Your Voice Mail can hold up to 20 messages total (new and saved combined). The maximum length of a message is 2 minutes.

If your Voice Mail is full, you won't be able to receive any new messages until you delete some manually.

How to delete a message:

• Even after they've been played, messages aren't deleted automatically. You have to press 7 at the end of the message to delete it from your mailbox.
• The only time messages are deleted automatically is after 21 days. That is the length of time your saved messages will be stored.
• For a list of all Cogeco Home Phone features, click here.

* This feature is only available if you are a Voice Mail subscriber.

Under normal circumstances, if you switch to Cogeco, we can transfer your phone number from your current provider to our service. There are however some exceptions. We would be unable to transfer the number if:

• There are outstanding charges owed to your previous provider
• There are any changes scheduled to your account with your previous provider
• Your current number isn’t recognized as being part of the city in which you are (ex., we would be unable to transfer a Burlington number to Hamilton)
• Your number has been suspended or disconnected by your previous provider.

Please note that you should not cancel your phone service with your current provider before contacting Cogeco. This would prevent us from transferring your current phone number.

Except for the purchase of phone sets with the Hosted PBX Basic package (phones are included in certain other packages), there are no upfront costs for hardware nor any capital expenditures with Hosted PBX. There are no ongoing maintenance fees. Installation fees amount to $150 in total for systems with up to 8 seats, and do not apply if a system has 9 or more seats.

Yes, you need an Internet connection to run Hosted PBX. However, Cogeco provides you with this connectivity at no extra cost as part of the Hosted PBX package. In addition, you can get the Business Select High Speed Internet package included in our optional Hosted PBX Extra package, or bundle one of our High Speed Internet packages with Hosted PBX.

Phones for Hosted PBX must be procured from Cogeco in one of the following ways. Top-rated phone sets can be purchased from Cogeco Business Solutions at competitive prices. Devices such as sidecars or conference speakerphones are also available for a monthly rental fee. Optionally, you can choose amongst the Polycom VVX 410 desktop phone, the Yealink T46G desktop phone, and the Yealink W52P cordless handset, all included in our Hosted PBX Extra package monthly fee.

Yes, Hosted PBX is highly scalable and flexible in order to meet your business’s changing needs.

Yes, with Hosted PBX you get unlimited calling throughout North America, including Alaska and Hawaii.

The remote control is universal, which means you can program it to operate your TV, DVD or other components. The ability to operate other components with a universal remote may vary depending on customer's equipment.

We invite you to read and follow the steps below to program your remote control by automatic code search. To do this:

Step 1: Press on TV once (or the desired device).

Step 2: Press and hold SETUP until the TV key blinks twice.

Step 3: Enter 9-9-1: the TV key will blink twice.

Step 4: Press on POWER once and release.

Step 5: Press on CH+ repeatedly until the device turns off.

Step 6: Press on SETUP once and release, the TV key should blink twice.

Usually, the remote comes with a programming guide that will assist you in first establishing and then setting the codes that are specific to the equipment in your home.

If you don't have your remote guide, you can obtain instructions and access codes by clicking here.

If you see a ‘One Moment Please’ error on some channels that provides a reference code starting with S, it means the receiver was unable to tune to the particular channel(s).

You should:

• Check the connection to the digital receiver and make sure it is firmly secure.
• Bypass any splitters or other equipment between the wall outlet and our TV.
• Check if the cable line has been damaged.

You can also try resetting your receiver by unplugging the power for 30 seconds (keep in mind that the menu/guide will need to be downloaded again and it may take up to 30 minutes for some channels to return).

If the ‘One Moment Please’ errors continue, please contact us, as a service call may be required.

When you press buttons on the remote, the selected mode button at the top of the remote (Cable, VCR, etc.) should flash once red.

If your remote is flashing twice or more this will indicate the batteries are low and should be replaced.

If the remote does not flash at all, the batteries may be dead and will need to be replaced.

If the buttons light up but the receiver is not responding:

• First make sure that nothing is obstructing the path between your digital receiver and the remote. Sometimes moving your receiver away from the television will also help.
• You may also need to press the CABLE button at the top of the remote to direct the signal to the receiver and then try a few functions (Guide, Menu/Settings, etc.) to see if it is only certain buttons that do not work.
• Failing this, you can try resetting your receiver by logging into your My Account page. From there, you can send a signal to your receiver to reset it.

1. Log into My Account 
2. Select Services & Equipment from the menu and My Equipment.
3. Select the Activate/Reactivate button beside the receiver that is experiencing the issue.

Read through and check off each of the checkboxes and then click on Confirm.

If the receiver is still unresponsive or certain buttons do not work, you can call us our technical support for further assistance or to have a replacement remote sent if necessary. Fees may be applied if the remote control is not guaranteed.

To program this function, we invite you to first read and then follow the steps below:

Step 1: Press CBL once.

Step 2: Press and hold SETUP until the CBL key blinks twice.

Step 3: Enter 9-9-5: the CBL key will blink twice.

Step 4: Select a key between the letter A, B, C or D and press it once. Please note that this kind of function cannot be program on the POWER key.

Step 5: Press TV once, POWER, CBL and then POWER again.

Step 6: Press and hold SETUP until the CBL key blinks twice.

Now on, you can turn on and off both devices at the same time, simply by pressing the letter selected in step 4.

My Account is the simplest, most convenient way to manage your Cogeco bills and services. Once you’re registered for My Account, you can log in 24/7, even when customer service is not available.

With My Account, you can:

• Subscribe to online billing
• View and pay your bills online
• Manage your TV programming and recordings
• View your Internet usage in detail
• Track your long distance usage
• Activate your Cogeco security services
• Activate your TV equipment

If you have already registered but forgot your username and/or password, just follow the steps below.

Here’s how to retrieve your My Account username:

• Select the Forgot username? link under the Username field on the My Account login page.
• Enter the same email address you used to create your My Account profile.
• You will then receive an email containing your username.

Here’s how to reset your My Account password:

• Select the Forgot password? link under the Password field on the My Account login page.
• You will be asked to provide your username and the email address linked to your My Account profile.
• You will then be asked to answer 2 security questions.
• Finally, you will be prompted to enter a new customized password, and then enter it again for confirmation purposes.

You will now be logged in to My Account and will be redirected to the main page. Your new password will be saved, and you can use it to log back into My Account.

Note that these same steps apply for any additional user profiles linked to your account (known as sub-profiles).

If you have followed the steps above and are still unable to retrieve your username or reset your password, or if the email address you used to create your profile is no longer available, please contact us.

You can view and download your bill online with My Account. Here’s how:

• Log in to My Account.
• Select Bills & Payments from the main menu. There, you can view your detailed bill, including your account balance and the date your payment is due.

To find out what your current account balance is and when your next payment is due:

• Log in to My Account.
• Select "Bills & Payments" from the main menu

There, you can view your current bill, account balance and the date on which your payment is due.

You can pay your Cogeco bill whichever way is most convenient for you—either online, over the phone or at your bank. We also offer pre-authorized monthly payments.
Below you’ll find more detailed information about your payment options.

1. Pay online with a major credit card. Here’s how:
   • Log in to My Account.
   • Select Bills & Payments from the main menu.
   • Select Pay Bill. From there, simply follow the onscreen instructions.
   Note that payments made in this way are posted to your Cogeco account in about 2 business days.
2. Use your financial institution’s online or telephone banking system.
   Note that payments made in this way are posted to your Cogeco account in about 3–4 business days.
3. Use your financial institution’s ATM, or pay in person with a bank teller. 
   Note that payments made in this way are posted to your Cogeco account in about 7–10 business days.
4. Sign up for pre-authorized monthly payments from a major credit card* or your bank account.
   You can do this by logging into My Account or by contacting us.

* Residential customers only

Running your business applications and “tools in the cloud” has many concrete benefits for a modern business, such as:

• Cost savings by avoiding expensive technology infrastructure investments.
• Avoiding expensive software purchases: Pay low monthly fees and only pay for what you use.
• Always having the latest up-to-date software version and application features.
• Getting rid of hardware maintenance work saving time and money.
• Gaining higher productivity by collaborating efficiently and across multiple devices.
• Mobilizing, motivating and allowing your workforce access from anywhere.
• Minimizing the risk of data loss through cloud backups and virus protection.
• Streamlining processes to get more work done in less time with fewer people.

Cloud-based software applications like the Online Productivity Tools are services that are hosted outside your infrastructure and accessible over the Internet; they are not installed on your computers or servers - although some applications offer downloads as an additional option - and you can access them with Internet connected devices anytime, anywhere.

Purchasing applications from Cogeco offers unique benefits for your company:

From the beginning, Cogeco is here to help you analyze your needs and choose the right solution.
Unlike other telecom and Internet service providers, Cogeco offers you a choice of reliable businesses applications. We will work with you to select the applications that best suit your specific requirements.

With Cogeco, you will have access to help and support when you need it. You and your staff will benefit from access to Cogeco’s technical support specialists who are there to help you with whatever issues may arise.

Manage all your application subscriptions in one central place: the My Online Productivity self serve platform. This portal allows you to manage your products, licenses and users in one convenient place as your company grows and evolves.

Obtain full cost transparency and control, and pay for your applications conveniently on your Cogeco bill.

Unfortunately the transfer of an existing domain is currently not supported.

Cogeco is only working with top notch and verified software application providers, many of them coming from the data and IT security industry. All the applications offered are constantly tested and improved upon. Our partners are always addressing newly arising security challenges to make sure your valuable business information and data is truly safe.