An update on the COVID-19 situation

With the COVID-19 situation evolving quickly, we want to reassure you that Cogeco is taking steps to keep customers connected during this global pandemic.

Cogeco takes steps to keep customers connected during the coronavirus outbreak.

A word from our president

Our teams at Cogeco across Quebec, Ontario and the U.S. East Coast are all working hard to support our customers and our communities. During this COVID-19 crisis that affects each one of us, access to the Internet, TV and Telephony, as well as quality information via our radio stations, becomes of paramount importance. We are adapting our services to offer more flexibility to our customers and have transformed our radio programming to provide all the information necessary to follow developments related to this crisis. For more information, don’t hesitate to consult Cogeco Media website.

Philippe Jetté
President and Chief Executive Officer, Cogeco

 

Get to know the steps Cogeco is taking

As the health and safety of our customers and employees remains our top priority, we are committed to meeting or exceeding the government’s directives during this crisis.

 

We’re here to help with your new daily routine.

New needs. New solutions.

Our customer service agents are available to adapt Internet, TV and Home Phone plans to better suit your needs, such as migrating to higher speeds.

New process for installations and repairs

If needed, our technicians can perform installation and repair services remotely without entering your home or with very minimal contact. You may also have the option to set up your services on your own with our self-install kit.

 

Keeping you connected is our first priority

In effort to support our clients who are experiencing financial difficulties as a result of Covid-19, Cogeco will not disconnect these clients’ services and will temporarily waive their late fees. We ask that these clients reach out to us so that our teams may work with them to find a flexible payment solution that responds to their needs.

Cogeco has also postponed the planned rate increase for some of our services.

Cogeco also voluntarily participates in the Connecting Families initiative, offering discounted Internet services to eligible lower-income families.

 


Our stores are operating on reduced hours

The safety of our customers and employees, as well as the general public, is one of our priorities. With this in mind, our stores will be operating on reduced hours. For more information, visit the list of our stores.

Rest assured that we are still here to help you. For any of your needs regarding our products, services or equipment, call us at 1-800-267-9000 or consult our FAQs.


How our field technicians are operating

Our field technicians play a critical role in the installation and repair of our services. 

As part of the digital transformation Cogeco has been undertaking over the last year, we have been able to equip our technicians with various tools, such as interactive video support, which allow them to perform remote installations and troubleshooting for our customers.

     

    Get a glimpse of our colleagues’ new work life

    Everyone at Cogeco is working hard to #KeepYourWorldConnected, while staying safe at home. One of the perks? We have now met everyone’s kids and pets.

     

    #KeepYourWorldConnected

    Follow the hashtag #KeepYourWorldConnected to get tips to enjoy your services, see more employee stories, and more.

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    A tool for everyone


    New to Cogeco

    We offer a wide range of Internet, TV and Home Phone packages available for you to install yourself. Subscribe to one of our services and receive your self-install kit along with step-by-step instructional videos. You’ll be ready to go in just a few minutes.

    See step-by-step videos


    Already a client

    My Account is your one-stop online tool to manage your Cogeco services and equipment. You can view and pay your bills, modify your channel selections and much more.

    Visit My Account

     

    Your most frequently asked questions, answered.

    Didn’t find your answer?

    We’re here to help. See our FAQs section or call us at 1-800-267-9000.

    We are here when you need us

    Let me express for me and my husband (both over 70) our heartfelt thanks for your hard work at this time to keep our electronic connections operational.  It makes a lot of difference to our self isolation to be able to keep in touch with friends and family members. Please express to all your staff our thanks for their continuing work under trying circumstances.

    Diane and Rod King
    Peterborough, ON

    I received such good customer service from the representative. She was kind and helpful and came up with the best bundle for my needs.

    Samantha Burtenshaw
    Cobourg, ON

    THANK YOU! You are the BEST customer service person I have ever had the privilege of dealing with in any situation! I hope Cogeco knows the value you bring to their business!

    Teresa K-z
    Thorold, ON

    I have been with Cogeco for over 30 years. In the past I have had some problems, but their technicians have always been able to quickly find solutions to solve them. I have all of the channels that I like, as well as the Super Écran network. I recommend Cogeco to anyone who’s looking for a truly high-quality service. I am now retired and very satisfied with the services that I use daily. I hope that you will be too!

    Denis Lacourse
    Drummondville, QC

    Hi, I felt I should write to thank the technician who came to re-set our TV service today. We were very pleased with his friendly attitude and
    impressed with his knowledge. He took the time to properly set up our various remotes as well. It’s employees like him who keep us with Cogeco when other companies come calling.
     

    Brian Stewart
    Parry Sound, ON

    Cogeco is simply the best!!! Wonderful service person!! Problem fixed within minutes. Thank you Cogeco!!!

    Susan Routiffle
    Ancaster, Hamilton, ON

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