COVID-19 Updates.

The COVID-19 situation is evolving quickly, and we want to reassure you that Cogeco is taking the necessary steps to keep customers connected during Coronavirus outbreak.

A word from our President

Cogeco takes steps to keep customers connected during Coronavirus outbreak.

March 15, 2020

Our teams at Cogeco across Quebec, Ontario and the U.S. East Coast are all working hard to support our customers and our communities. During this COVID-19 crisis that affects each one of us, access to the Internet, TV and Telephony, as well as quality information via our radio stations, becomes of paramount importance. We are adapting our services to offer more flexibility to our customers and have transformed our radio programming to provide all the information necessary to follow developments related to this crisis. For more information, don’t hesitate to consult Cogeco Media website.

Philippe Jetté
President and Chief Executive Officer, Cogeco

 

To all our customers

All the steps implemented by Cogeco.

  • Until further notice, Cogeco will not terminate the services of customers unable to pay their bills due to disruptions caused by the COVID-19 pandemic.
  • Late payment fees will be waived temporarily if they are caused by a financial situation that is related to the coronavirus pandemic.
  • Our customer service agents are available to better adapt Internet, TV or telephone plans to the needs of our customers.
  • More than 75% of Cogeco Connexion’s customers already have unlimited Internet plans. To simplify the lives of our residential customers who are working from home due to the current situation and who do not already have an unlimited plan, Cogeco will make sure that there are no additional fees until April 30. At the same time, Cogeco is migrating its customers to higher speeds based on their needs.
  • A high number of free previews of movie, family, and local news channels are being offered to Cogeco TV customers. The list of free preview channels is available here
  • Cogeco also voluntarily participates in the Connecting Families initiative, offering discounted Internet services to eligible lower income families.
  • We keep on monitoring the situation and we will update our website and Facebook (Ontario - Québec) with any further developments.
  • We are committed to meeting or exceeding the government's guidance during this crisis as the health and safety of our customers and employees remains our top priority.

An update about our technicians

Our field technicians play a critical role in the installation and repair of our services for all our customers. While we continue to prioritize the need to keep our customers connected, our priority remains keeping our customers and employees safe and secure. As such we have implemented the following changes.  

As per the guidance from the Canadian government and for the protection of our employees and customers, moving forward we can only support self installation product options.  We offer a large number of services available via a self install setup. 

Therefore, our technicians will be able to: 

  • Perform a repair to keep a customer connected.
  • Set up a new connection whereby the installation will be accomplished outside the home only.  The equipment will then be delivered to the home to continue the self installation process .
  • Move an existing customer’s services to a new address (if self install is not available).

A technician will not be able to support:

  • The addition of new equipment at a customer’s premises (we can only support self install equipment).
  • Any wiring changes inside the home for additional outlets.

We continue to be dedicated to offering you the best service and support in these challenging times.

 

Retail service

The safety of our customers and employees, as well as others around you, is our priority. Please note that all of our stores will be closed temporarily.

We are still here to help you, call us at 1-800-267-9000 or consult our FAQs for any of your needs regarding your products, services or equipments.

Our commitment

Discover the measures we have put in place.

Learn more

Our stores

For a temporary period of time, all of our stores will be closed.

Learn more

Cyber security

Find tips and tricks on how to keep your online activities safe and secure during the pandemic.

Learn more

Keep your world connected

Here are tips and tricks to #KeepYourWorld connected during the pandemic.

Learn more

Free previews

A ton of free previews of movie, family, and local news channels for all our TV customers.

See all channels

Press releases

Follow all the latest updates.

See all press releases

 

Ensuring your online security

Cyber Security affects us all

As COVID-19 continues to take over our lives and interrupt our everyday habits, it is important to remember that while we work on keeping ourselves safe and secure, the same should be said for our online activities. We must all be vigilant to misinformation through criminal activities or phishing attacks using COVID-19 as bait through phone calls, pop-ups to download new apps or even emails. At Cogeco, our employees and customers remain our top priority. That is why we want to ensure you are protecting yourselves during your online activities, whether it’s streaming movies, gaming or getting updates from loved ones. Below you will find some tips and tricks to help you stay vigilant: 

How it works

Cyber attackers send an email, a text message or even make phone calls claiming to be from a legitimate organization with information about the Coronavirus. 

  • You may be asked or tricked into opening an attachment or clicking on a link to see something very important, urgent or special about the Coronavirus. If you click the attachment or the link, you could be downloading malicious code onto your device. 
  • You may be directed to a fake website that looks legitimate but in fact, is aimed at stealing your credentials. 
  • You may get a phone call asking you to share your personal information or send your money somewhere. The consequences are the same: unauthorized access to your personal, financial and business data, unauthorized access to your device, loss of money, loss of your data, identity theft, blackmailing, etc. 

What to do

  • Check for “red flags” in the email: 
    • From and To: 
      − Who is the sender and who are the recipients? Do you know them? 
      − Make sure that the sender’s email address has a valid username and domain name. 
    • Date and Time: 
      − Does it make sense? 
    • Content: 
      − Is there any “sense of urgency” or is it “too good to be true”? Are there any typos in the subject or text? 
      − Make sure that the URL shared in the email or message is spelled correctly. 
    • Hyperlink and Attachment: 
      − Are they relevant? 
      − Directly type the URL in your browser instead of clicking the link in the email or message. 
      − Hover your mouse over the link to check if it directs to the right website. 
  • Use recommended antivirus and antimalware software on your personal devices and update them regularly. 
  • Apply updates to your personal devices and the applications on your personal devices. 

Their words, not ours.

Let me express for me and my husband (both over 70) our heartfelt thanks for your hard work at this time to keep our electronic connections operational.  It makes a lot of difference to our self isolation to be able to keep in touch with friends and family members. Please express to all your staff our thanks for their continuing work under trying circumstances.

Diane and Rod King
Peterborough, ON

I received such good customer service from the representative. She was kind and helpful and came up with the best bundle for my needs.

Samantha Burtenshaw
Cobourg, ON

THANK YOU! You are the BEST customer service person I have ever had the privilege of dealing with in any situation! I hope Cogeco knows the value you bring to their business!

Teresa K-z
Thorold, ON

I have been with Cogeco for over 30 years. In the past I have had some problems, but their technicians have always been able to quickly find solutions to solve them. I have all of the channels that I like, as well as the Super Écran network. I recommend Cogeco to anyone who’s looking for a truly high-quality service. I am now retired and very satisfied with the services that I use daily. I hope that you will be too!

Denis Lacourse
Drummondville, QC

Hi, I felt I should write to thank the technician who came to re-set our TV service today. We were very pleased with his friendly attitude and
impressed with his knowledge. He took the time to properly set up our various remotes as well. It’s employees like him who keep us with Cogeco when other companies come calling.
 

Brian Stewart
Parry Sound, ON

Cogeco is simply the best!!! Wonderful service person!! Problem fixed within minutes. Thank you Cogeco!!!

Susan Routiffle
Ancaster, Hamilton, ON

 

COVID-19 Free previews

Try out the channels below for free.
Channel availability may vary by region. Check the listings in your area.

CTV News Network

Starts: March 13, 2020
Ends: April 17, 2020

ctvnews.ca

ICI RDI

Starts: March 14, 2020
Ends: April 10, 2020

ici.radio-canada.ca/rdi

CBC News Network

Starts: March 14, 2020
Ends: April 10, 2020

cbc.ca/news

CP24

Starts: March 14, 2020
Ends: April 17, 2020

cp24.com
https://www.tvanouvelles.ca/

LCN

Starts: March 14, 2020
Ends: April 30, 2020

Rewind

Starts: March 16, 2020
Ends: April 30, 2020

watchrewind.com

Silver Screen Classics

Starts: March 16, 2020
Ends: April 30, 2020

silverscreenclassics.com

Hollywood Suite 00's

Starts: March 16, 2020
Ends: April 30, 2020

hollywoodsuite.ca

Hollywood Suite 90's

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Hollywood Suite 80's

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Ends: April 30, 2020

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Hollywood Suite 70's

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Ends: April 30, 2020

hollywoodsuite.ca

Yoopa

Starts: March 16, 2020
Ends: April 30, 2020

yoopa.ca

ABC Spark

Starts: March 16, 2020
Ends: April 30, 2020

abcspark.ca

Adult Swim

Starts: March 16, 2020
Ends: April 30, 2020

adultswim.ca

Cartoon Network

Starts: March 16, 2020
Ends: April 30, 2020

cartoonnetwork.ca

Disney Channel

Starts: March 16, 2020
Ends: April 30, 2020

disneychannel.ca

Disney Junior

Starts: March 16, 2020
Ends: April 30, 2020

disneyjunior.ca

Disney XD

Starts: March 16, 2020
Ends: April 30, 2020

disneyxd.ca

Nickelodeon

Starts: March 16, 2020
Ends: April 30, 2020

nickcanada.com

Teletoon English

Starts: March 16, 2020
Ends: April 30, 2020

teletoon.com
https://fr.teletoon.com/

Teletoon French

Starts: March 16, 2020
Ends: April 30, 2020

Treehouse TV

Starts: March 16, 2020
Ends: April 30, 2020

treehousetv.com

YTV

Starts: March 16, 2020
Ends: April 30, 2020

ytv.com

Food Network Canada

Starts: March 16, 2020
Ends: April 30, 2020

foodnetwork.ca

MovieTime

Starts: March 16, 2020
Ends: April 30, 2020

movietimetv.ca

Showcase

Starts: March 16, 2020
Ends: April 30, 2020

showcase.ca

History Canada

Starts: March 16, 2020
Ends: April 30, 2020

history.ca

Nat Geo Wild

Starts: March 16, 2020
Ends: April 30, 2020

natgeotv.com

W Network

Starts: March 16, 2020
Ends: April 30, 2020

wnetwork.com

Historia

Starts: March 16, 2020
Ends: April 30, 2020

historiatv.com

Séries+

Starts: March 16, 2020
Ends: April 30, 2020

seriesplus.com

BBC Canada

Starts: March 16, 2020
Ends: April 30, 2020

bbccanada.com

CMT

Starts: March 16, 2020
Ends: April 30, 2020

cmt.ca

Cooking Channel

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Ends: April 30, 2020

cookingchannel.ca

Crime & Investigation

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Ends: April 30, 2020

crimeandinvestigation.ca

DejaView

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Ends: April 30, 2020

dejaviewtv.ca

DIY

Starts: March 16, 2020
Ends: April 30, 2020

diynetwork.com

Dtour

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Ends: April 30, 2020

dtourtv.com

H2

Starts: March 16, 2020
Ends: April 30, 2020

history.ca

Lifetime

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Ends: April 30, 2020

mylifetimetv.ca

OWN

Starts: March 16, 2020
Ends: April 30, 2020

oprah.com

Aajtak

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Ends: April 30, 2020

ethnicchannels.com

beIN Sports Canada

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Ends: April 30, 2020

beinsports.com

Dream 2

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Ends: April 30, 2020

ethnicchannels.com

FTV

Starts: March 16, 2020
Ends: April 30, 2020

ethnicchannels.com

Future TV

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Ends: April 30, 2020

ethnicchannels.com

German Kino Plus

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ethnicchannels.com

India Today

Starts: March 16, 2020
Ends: April 30, 2020

ethnicchannels.com

Hum TV

Starts: March 16, 2020
Ends: April 30, 2020

ethnicchannels.com

Melody Aflam

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ethnicchannels.com

Melody Drama

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ethnicchannels.com

Melody Hits

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ethnicchannels.com

NDTV 24 x 7

Starts: March 16, 2020
Ends: April 30, 2020

ethnicchannels.com

NGTV

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ethnicchannels.com

OSN Ya Hala

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ethnicchannels.com

ProSieben Sat. 1 Welt

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ethnicchannels.com

RTR Planeta

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ethnicchannels.com

RTVI

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ethnicchannels.com

Russian Illusion

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ethnicchannels.com

Schlager TV

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ethnicchannels.com

TVCI

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Ends: April 30, 2020

ethnicchannels.com

TV Asia

Starts: March 16, 2020
Ends: April 30, 2020

ethnicchannels.com

Zee Cinema

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Ends: April 30, 2020

ethnicchannels.com

Zee Salaam

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ethnicchannels.com

Zee Tamizh

Starts: March 16, 2020
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ethnicchannels.com

 

Zee TV Canada

Starts: March 16, 2020
Ends: April 30, 2020

ethnicchannels.com

TLN

Starts: March 16, 2020
Ends: April 30, 2020

tln.ca

Mediaset Italia

Starts: March 16, 2020
Ends: April 30, 2020

mediasetitalia.ca

Univision Canada

Starts: March 16, 2020
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univision.ca

TG COM24 news

Starts: March 16, 2020
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Teleniños

Starts: March 16, 2020
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tln.ca/clients/tele-ninos

Telebimbi

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GMA Pinoy TV

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Cottage Life

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T+E

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tandetv.com

Slice

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National Geographic

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natgeotv.com

HGTV

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hgtv.ca

Family Jr.

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Ends: March 31, 2020

familyjr.ca

Family CHRGD

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Ends: March 31, 2020

chrgd.ca

Family

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Ends: March 31, 2020

family.ca

BBC Earth

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bbcearth.ca

Smithsonian

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Ends: April 6, 2020

smithsonianchannel.ca

Makeful

Starts: February 3, 2020
Ends: April 6, 2020

tv.bemakeful.com

game +

Starts: October 1, 2019
Ends: April 30, 2020

gameplusnetwork.com

Wild Pursuit Network

Starts: March 17, 2020
Ends: June 30, 2020

wildtv.ca

Fight Network

Starts: March 18, 2020
Ends: April 30, 2020

fightnetwork.com

Sportsman Channel

Starts: March 18, 2020
Ends: April 30, 2020

sportsmancanada.ca

Documentary Channel

Starts: March 18, 2020
Ends: April 30, 2020

cbc.ca/documentarychannel

ICI ARTV

Starts: March 18, 2020
Ends: April 30, 2020

ici.artv.ca

ICI Explora

Starts: March 18, 2020
Ends: April 30, 2020

ici.exploratv.ca/

MAX

Starts: March 18, 2020
Ends: April 30, 2020

noovo.ca/max

ELLE Fictions

Starts: March 18, 2020
Ends: April 30, 2020

noovo.ca/elle-fictions

OUT TV

Starts: March 18, 2020
Ends: April 30, 2020

outtv.ca

Super Channel Fuse

Starts: March 20, 2020
Ends: April 30, 2020

superchannel.ca/Fuse

Super Channel GINX ESports TV

Starts: March 20, 2020
Ends: April 30, 2020

superchannel.ca/Ginx

Super Channel Heart
& Home

Starts: March 20, 2020
Ends: April 30, 2020

superchannel.ca/HeartandHome

Super Channel Vault

Starts: March 20, 2020
Ends: April 30, 2020

superchannel.ca/Vault

FX

Starts: March 24, 2020
Ends: May 1, 2020

fxnowcanada.ca

FXX

Starts: March 24, 2020
Ends: May 1, 2020

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