Cogeco takes steps to keep customers connected.
Get to know the steps Cogeco is taking
As the health and safety of our customers and employees remains our top priority, we are committed to meeting or exceeding the government’s directives during this crisis.

How our field technicians are operating
Our field technicians play a critical role in the installation and repair of our services.
As part of the digital transformation Cogeco has been undertaking over the last year, we have been able to equip our technicians with various tools, such as interactive video support, which allow them to perform remote installations and troubleshooting for our customers.

See our new procedures
Our technicians are able to:
- Perform a repair to keep a customer connected.
- Set up a new connection whereby the installation will be done exclusively outside the home. The equipment will then be delivered to the home to continue the self-installation process.
- Move an existing customer’s services to a new address (if the self-install option is not available).
Our technicians are not able to:
- Add new equipment inside a customer’s home. (Only self-install equipment will be available.)
- Make any wiring changes inside the home for additional outlets.
However, we are still here to support you, so you can be reassured that you will continue to receive the great customer service you have come to expect from Cogeco.
Get a glimpse of our colleagues’ work life
Everyone at Cogeco is working hard to #KeepYourWorldConnected, while staying safe at home. One of the perks? We have now met everyone’s kids and pets.
#KeepYourWorldConnected
Follow the hashtag #KeepYourWorldConnected to get tips to enjoy your services, see more employee stories, and more.

A tool for everyone

Cogeco self-install
We offer a wide range of Internet, TV and Home Phone packages available for you to install yourself. Subscribe to one of our services and receive your self-install kit along with step-by-step instructional videos. You’ll be ready to go in just a few minutes.

Already a client
My Account is your one-stop online tool to manage your Cogeco services and equipment. You can view and pay your bills, modify your channel selections and much more.
Your most frequently asked questions, answered.
Didn’t find your answer?
We’re here to help. See our FAQs section or call us at 1-800-267-9000.
1 Certain conditions apply. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, smart phones, tablets and other wireless devices is available at a regular price of $5.99/month. Visit cogeco.ca/securitygo for details.