An update on the COVID-19 situation

Our technicians are able to: 

• Perform a repair to keep a customer connected.
• Set up a new connection whereby the installation will be done exclusively outside the home. The equipment will then be delivered to the home to continue the self-installation process.
• Move an existing customer’s services to a new address (if the self-install option is not available).

Our technicians are not able to:

• Add new equipment inside a customer’s home. (Only self-install equipment will be available.)
• Make any wiring changes inside the home for additional outlets.

However, we are still here to support you, so you can be reassured that you will continue to receive the great customer service you have come to expect from Cogeco.

We ship your equipment using Canada Post. Therefore the delivery time depends on your location.

Due to COVID-19 and new security procedures that have been put in place, shipping and delivery times may be longer than usual. Thank you for your patience.

More than 75% of Cogeco Connexion’s customers already have unlimited Internet plans. To simplify the lives of our residential customers who are working from home due to the current situation and who do not already have an unlimited plan, Cogeco will make sure that there are no additional fees until April 30. 

Therefore, as of May 1, charges for overage fees will be in effect. We offer a number of plans to meet your needs. Do not hesitate to contact us to find the solution that's right for you.

Yes. During this time of uncertainty brought about by COVID-19, it’s more important than ever for everyone to stay informed and connected from home. That’s why we remain committed to bringing you the quality services you need and have come to expect from Cogeco.

However, please be advised that as part of the effort to flatten the curve, and following recent announcements from the government, our physical stores will remain closed until further notice.

It depends. We have implemented procedures that will allow our technicians to perform installation and repair services remotely, without the need for a technician to enter your home. See our new policies.

You can discover all our free channel previews, as well as a wide selection of Cogeco On Demand shows and movies, on our What’s new page.

As COVID-19 continues to take over our lives and interrupt our everyday habits, it’s important to remember that while we work on keeping ourselves safe and secure, the same should be said for our online activities. We must all be vigilant to misinformation through criminal activities or phishing attacks using COVID-19 as bait through phone calls, pop-ups to download new apps or even emails. 

At Cogeco, the safety and security of our employees and customers remain our top priority. That’s why we want to ensure you’re protecting yourselves while you’re online, whether you’re streaming movies, gaming or getting updates from loved ones. Below you will find tips and tricks to help you stay vigilant: 

How a phishing scam might play out during COVID-19

Cyber attackers send an email, a text message or even make phone calls claiming to be from a legitimate organization with information about the coronavirus. 

• You may be asked or tricked into opening an attachment or clicking on a link to see something “very important,” “urgent” or “special” about the coronavirus. If you click the attachment or the link, you could be downloading malicious code onto your device. 
• You may be directed to a fake website that looks legitimate but, in fact, is aimed at stealing your credentials. 
• You may get a phone call asking you to share your personal information or send money somewhere. The consequences are the same: unauthorized access to your personal, financial and business data, unauthorized access to your device, loss of money, loss of your data, identity theft, blackmailing, etc. 

What to do if you have been targeted

1. Check for “red flags” in the email: 
   • Look closely at the “From” and “To” fields: 
     • Who is the sender and who are the recipients? Do you know them? 
     • Make sure that the sender’s email address has a valid username and domain name. 
   • Do the date and time make sense? 
   • Look critically at the email’s content: 
     • Is there any sense of urgency or does it sound “too good to be true”? Are there any typos in the subject or text? 
     • Make sure that the URL shared in the email or message is spelled correctly.
   • Examine any hyperlinks and attachments: 
     • Are they relevant? 
     • Type the URL in your browser directly instead of clicking the link in the email or message.
     • Hover your mouse over the link to check if it directs to the right website. 
2. Make sure you’ve downloaded your 2 complimentary Cogeco Security licenses onto your home computers, available at no extra cost with your Cogeco Internet subscription.¹ This award-winning protection is updated in real time automatically to make sure you’re always protected from online threats. 
3. Protect all of your family's tablets, phones and computers by signing up for Cogeco Security GO, which comes with unlimited licenses.¹
4. Apply updates to your personal devices, and update any apps you have.