Get to know the steps Cogeco is taking
As the health and safety of our customers and employees remains our top priority, we are committed to meeting or exceeding the government’s directives during this crisis.
How our field technicians are operating
Our field technicians play a critical role in the installation and repair of our services.
As part of the digital transformation Cogeco has been undertaking over the last year, we have been able to equip our technicians with various tools, such as interactive video support, which allow them to perform remote installations and troubleshooting for our customers.
See our new procedures
Our technicians are able to:
- Perform a repair to keep a customer connected.
- Set up a new connection whereby the installation will be done exclusively outside the home. The equipment will then be delivered to the home to continue the self-installation process.
- Move an existing customer’s services to a new address (if the self-install option is not available).
Our technicians are not able to:
- Add new equipment inside a customer’s home. (Only self-install equipment will be available.)
- Make any wiring changes inside the home for additional outlets.
However, we are still here to support you, so you can be reassured that you will continue to receive the great customer service you have come to expect from Cogeco.
Get a glimpse of our colleagues’ work life
Everyone at Cogeco is working hard to #KeepYourWorldConnected, while staying safe at home. One of the perks? We have now met everyone’s kids and pets.
Keep Your World Connected
Warehouse sanitary measures
Staying Connected: Cogeco and InnVest Hotels
Staying Connected: Rev De Ocampo, Cogeco Inside Sales Advisor
Staying Connected - Jessica Rupcich, Cogeco Account Executive.
Staying Connected: Fern Pinho, Network Operations Manager
A tool for everyone
We offer a wide range of Internet, TV and Home Phone packages available for you to install yourself. Subscribe to one of our services and receive your self-install kit along with step-by-step instructional videos. You’ll be ready to go in just a few minutes.
Your most frequently asked questions, answered.
We are here when you need us
Let me express for me and my husband (both over 70) our heartfelt thanks for your hard work at this time to keep our electronic connections operational. It makes a lot of difference to our self isolation to be able to keep in touch with friends and family members. Please express to all your staff our thanks for their continuing work under trying circumstances.
Diane and Rod King
I received such good customer service from the representative. She was kind and helpful and came up with the best bundle for my needs.
THANK YOU! You are the BEST customer service person I have ever had the privilege of dealing with in any situation! I hope Cogeco knows the value you bring to their business!
I have been with Cogeco for over 30 years. In the past I have had some problems, but their technicians have always been able to quickly find solutions to solve them. I have all of the channels that I like, as well as the Super Écran network. I recommend Cogeco to anyone who’s looking for a truly high-quality service. I am now retired and very satisfied with the services that I use daily. I hope that you will be too!
Hi, I felt I should write to thank the technician who came to re-set our TV service today. We were very pleased with his friendly attitude and
impressed with his knowledge. He took the time to properly set up our various remotes as well. It’s employees like him who keep us with Cogeco when other companies come calling.
Parry Sound, ON
Cogeco is simply the best!!! Wonderful service person!! Problem fixed within minutes. Thank you Cogeco!!!
Ancaster, Hamilton, ON
1 Certain conditions apply. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, smart phones, tablets and other wireless devices is available at a regular price of $5.99/month. Visit cogeco.ca/securitygo for details.