An update on the COVID-19 situation

With the COVID-19 situation evolving quickly, we want to reassure you that Cogeco is taking steps to keep customers connected during this global pandemic.

Cogeco takes steps to keep customers connected.

 

Get to know the steps Cogeco is taking

As the health and safety of our customers and employees remains our top priority, we are committed to meeting or exceeding the government’s directives during this crisis.

 

We’re here to help with your new daily routine.

New needs. New solutions.

Our customer service agents are available to adapt Internet, TV and Home Phone plans to better suit your needs, such as migrating to higher speeds.

New process for installations and repairs

If needed, our technicians can perform installation and repair services remotely without entering your home or with very minimal contact. You may also have the option to set up your services on your own with our self-install kit.

 

Keeping you connected is our first priority

Cogeco is committed to maintaining current regular rates for its existing customers (without any rate increase), and this for a period of at least six months.

Cogeco will show greater flexibility towards customers who are unable to pay their bills due to disruptions caused by the coronavirus pandemic. To help our customers find a flexible payment plan that fits their needs, our customers must proactively inform us of their inability to pay due to the COVID-19 pandemic.

 


How our field technicians are operating

Our field technicians play a critical role in the installation and repair of our services. 

As part of the digital transformation Cogeco has been undertaking over the last year, we have been able to equip our technicians with various tools, such as interactive video support, which allow them to perform remote installations and troubleshooting for our customers.


    See our new procedures

    Our technicians are able to: 

    • Perform a repair to keep a customer connected.
    • Set up a new connection whereby the installation will be done exclusively outside the home. The equipment will then be delivered to the home to continue the self-installation process.
    • Move an existing customer’s services to a new address (if the self-install option is not available).

    Our technicians are not able to:

    • Add new equipment inside a customer’s home. (Only self-install equipment will be available.)
    • Make any wiring changes inside the home for additional outlets.

    However, we are still here to support you, so you can be reassured that you will continue to receive the great customer service you have come to expect from Cogeco.

     

    Get a glimpse of our colleagues’ work life

    Everyone at Cogeco is working hard to #KeepYourWorldConnected, while staying safe at home. One of the perks? We have now met everyone’s kids and pets.

     

    #KeepYourWorldConnected

    Follow the hashtag #KeepYourWorldConnected to get tips to enjoy your services, see more employee stories, and more.

    Follow us on Facebook

    A tool for everyone


    Cogeco self-install

    We offer a wide range of Internet, TV and Home Phone packages available for you to install yourself. Subscribe to one of our services and receive your self-install kit along with step-by-step instructional videos. You’ll be ready to go in just a few minutes.

    See step-by-step videos


    Already a client

    My Account is your one-stop online tool to manage your Cogeco services and equipment. You can view and pay your bills, modify your channel selections and much more.

    Visit My Account

     

    Your most frequently asked questions, answered.

    Didn’t find your answer?

    We’re here to help. See our FAQs section or call us at 1-800-267-9000.

    We are here when you need us

    Let me express for me and my husband (both over 70) our heartfelt thanks for your hard work at this time to keep our electronic connections operational.  It makes a lot of difference to our self isolation to be able to keep in touch with friends and family members. Please express to all your staff our thanks for their continuing work under trying circumstances.

    Diane and Rod King
    Peterborough, ON

    I received such good customer service from the representative. She was kind and helpful and came up with the best bundle for my needs.

    Samantha Burtenshaw
    Cobourg, ON

    THANK YOU! You are the BEST customer service person I have ever had the privilege of dealing with in any situation! I hope Cogeco knows the value you bring to their business!

    Teresa K-z
    Thorold, ON

    I have been with Cogeco for over 30 years. In the past I have had some problems, but their technicians have always been able to quickly find solutions to solve them. I have all of the channels that I like, as well as the Super Écran network. I recommend Cogeco to anyone who’s looking for a truly high-quality service. I am now retired and very satisfied with the services that I use daily. I hope that you will be too!

    Denis Lacourse
    Drummondville, QC

    Hi, I felt I should write to thank the technician who came to re-set our TV service today. We were very pleased with his friendly attitude and
    impressed with his knowledge. He took the time to properly set up our various remotes as well. It’s employees like him who keep us with Cogeco when other companies come calling.
     

    Brian Stewart
    Parry Sound, ON

    Cogeco is simply the best!!! Wonderful service person!! Problem fixed within minutes. Thank you Cogeco!!!

    Susan Routiffle
    Ancaster, Hamilton, ON

    Want to shop over the phone, manage your services or find a store?

    • Speak with us Speak with an agent
      We’re here 7 days a week to suggest services, promotions and answer questions.
      We’re here 7 days a week to suggest products and services, promotions and answer questions.
      Call us
    • Find a store Find a Cogeco store
      Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
      Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
      Locate your nearest store
    • Go to My Account
      From paying bills to modifying TV channels, My Account is your go-to destination.
      From paying bills to modifying TV channels, My Account is your go-to destination.
      Log in now
    Heads Up!

    You are being redirected to a part of our website that is not adapted to your device.

    Continue anyhow

    Stay on this site