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What do you need help with?

What do you need help with?

• Internet
• Television
• Phone
• Billing and account

Internet Television Phone Billing and account

Top trending FAQs:

• How do I manage and retrieve my username and/or password to access my Cogeco Webmail address?

See all FAQs about Internet

Top trending FAQs:

• Why do certain features of the TiVo mobile application no longer work?
• Where can I find the codes to program the remote control with my other devices?
• Why does it say ‘One Moment Please’ on some (or all) of my channels but the channel never comes in?
• What can I do when my remote control is not responding?
• How do I program the remote control so that the digital receiver and the television both turn on and off at the same time?

See all FAQs about TV

Top trending FAQs:

• How do I access my Voice Mail remotely?
• Can I get a deleted message back in my voice mail if I deleted it by mistake?

See all FAQs about Phone

Top trending FAQs:

• How do I pay my bill?
• How do I report a payment?
• How do I set up pre-authorized payments?
• Where can I find my account number?
• Where can I find my account balance and when my next payment is due?

See all Billing and Account FAQs

Service outage

Are you experiencing service interruption?

Follow these steps to try resolving the issue:

1. Restart your modem
2. Disconnect any third-party routers or adapters
3. Connect another device to determine if the device you’re using is the issue

 

Still having service interruption?

Find out if there’s an outage in your city

Service outage

Are you experiencing service interruption?

Follow these steps to try resolving the issue:

1. Unplug and reconnect the phone line to make sure it’s well connected
2. Connect the phone line to a different wall jack

 

Still having service interruption?

Find out if there’s an outage in your city

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