My Account
All your questions on your account integration into Cogeco's system, answered.

Welcome to DERY and Axion powered by Cogeco

Cogeco, DERYtelecom and Cable Axion are one big family, always rooted in your communities and dedicated to providing you with an unparalleled entertainment experience. The same mission, the same connection, the same local services—all while offering you more possibilities. The best is yet to come.

The next step in this union is the integration of your customer account into the Cogeco system. We’re here to help you every step of the way and you’ll receive a letter with all the details you’ll need.

How can I tell if my area has already been integrated?

Get to know your new bill

Same package

Your package isn’t changing, but if you ever want to switch things up, you can now take advantage of Cogeco’s plans.

See the FAQ

Same price

The look of your bill has changed, but the price of your services is the same.

See the FAQ

New billing cycle

The billing cycle now covers the current month. The new payment due date is shown at the bottom of your new bill.

See the FAQ

New account number

You must use your new account number to make payments at your financial institution.

See the FAQ

Benefit from all that My Account has to offer

If your account has already been integrated into the Cogeco system, you now have access to Cogeco’s My Account.

If your account hasn’t yet been integrated into Cogeco’s system, continue to use your DERY/Axion Client space.

Among other things, My Account allows you to:

Easily access your payments

Enjoy a simple billing experience and more control. Make one-time payments or sign up for pre-authorized payments.

Stay informed about outages in your area

You can check the status of your service, if an outage is reported or if scheduled maintenance affects your services.

Receive important notifications

Receive important notifications related to your services, as well as all the Cogeco news that affects you.

There’s no need to change your equipment now

Even if your services have been integrated into Cogeco’s system, you can continue to use your DERY/Axion equipment for now.

You’ll need to change to Cogeco equipment if:

  • Your equipment needs to be swapped because of a service issue
  • You change one of your packages
  • You move to an area that has already been integrated

If you’ve received Cogeco equipment, learn more about how it will impact your services.

Not a customer yet?

Get help with billing or your account

Get technical support

Get technical support

Not sure which number to call? No problem.

When in doubt, call the DERY support line at 1-866-544-3358 or the Axion support line at 1-866-552-9466 and we’ll put you in touch with the right person.

Want to shop over the phone, find a store or manage your services online?

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    We’re here 7 days a week to suggest products and services, promotions and answer questions.
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    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
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  • Go to My Account
    From paying bills to modifying TV channels, My Account is your go-to destination.
    From paying bills to modifying TV channels, My Account is your go-to destination.
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